Medical Services Manager

3 hours ago

Noida, Uttar Pradesh, India HCL Healthcare Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Role & responsibilities

  • Facilitate ensuring end-to-end clinical and service excellence by the HCL Healthcare doctors and allied clinical staff, with primarily focusing on the clinical quality of the doctors but also covering nurses, dieticians and other paramedic/allied providers.

  • Support the initial evaluation of prospective candidates, including participation in the clinical (technical) round of the recruitment process for hiring doctors.

  • Facilitate the induction of the new-joinee team members, focusing on clinical & service excellence.

  • Plan and conduct post-induction training and other capacity enhancement activities for clinical capacity enhancement and service excellence, based on periodic training need assessments and post-training evaluations.

  • Maintaining good rapport and warm connect with doctors & other team members is crucial, especially during the initial 90 days of their onboarding.

  • Carry out concurrent and onsite monitoring and evaluation; provide supportive supervision; and offer technical insights and support for process improvement. Approximately 25% of the time in this role will be spent traveling to the onsite clinics at various locations.

  • Work closely with internal stakeholders, including those at the Corporate Office and the on-ground clinic teams at various onsite clinics.

  • Liaise with Clients to provide periodic updates, technical support, and other inputs related to clinical and service excellence for the Business of HCL Healthcare.

  • Analyze relevant data; provide technical support and inputs for preparing reports, dashboards & publications; and make periodic presentations to key stakeholders on observations, actions, and further planning and insights

Preferred candidate profile:

Qualification:

Essential: Recognized MBBS degree, or equivalent.

Desirable: A recognized advanced degree such as MBA or post-graduate (PG) qualification in medical / allied discipline (such as health administration, management, training, public health, or research), or equivalent.

Experience-

Minimum 5+ years of experience in Medical Services, Hospital Administration, Quality control, Strategy and Clinical Audits.

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