Operation Manager

23 hours ago

Gurgaon, Haryana, India MINDTEL GLOBAL Full time ₹ 3,00,000 - ₹ 9,50,000 per year

About The Opportunity
A fast-moving consumer goods (FMCG) and e‑commerce business focused on D2C and marketplace growth, operating Shopify storefronts and omnichannel fulfilment across India. This on-site role owns end-to-end operations—inventory, fulfilment, logistics and vendor/3PL partnerships—to deliver exceptional customer experience and cost-efficient scalability.

Role & Responsibilities

  • Own day-to-day e‑commerce operations for Shopify-led channels: order-to-delivery, returns, and SLA compliance.
  • Manage inventory lifecycle: stock planning, SKU rationalization, cycle counts, and shrink minimization across warehouses.
  • Coordinate with 3PLs, couriers, and internal supply‑chain teams to optimise fulfilment cost, lead-times and on-time delivery metrics.
  • Implement and maintain OMS/WMS processes and integrations with Shopify—drive automation and exception workflows.
  • Define and monitor KPIs (OTD, fill-rate, lead-time, returns rate, inventory days) and deliver weekly/monthly performance and root-cause reports.
  • Lead cross-functional troubleshooting (product, customer support, finance) and drive continuous process improvements to scale operations reliably.

Skills & Qualifications
Must-Have (Skills)

  • Shopify
  • Shopify Plus
  • Warehouse Management System
  • Order Management System
  • 3PL Management
  • MS Excel

Preferred (Skills)

  • Power BI
  • SQL
  • Transport Management System

Qualifications (role-critical)

  • Bachelor's degree in Business, Supply Chain, Operations or analogous field (or equivalent practical experience).
  • Proven track record in FMCG or e‑commerce operations with hands-on experience managing Shopify storefronts and third-party fulfilment.
  • Experience running on-site operations in India and managing vendor/3PL partnerships to SLA and cost targets.

Benefits & Culture Highlights

  • High-impact, hands-on role with visibility to leadership and rapid scope expansion as we scale D2C channels.
  • Collaborative, data-driven culture with a focus on continuous improvement and operational excellence.
  • On-site role offering direct ownership of processes and vendor relationships across Indian operations.

Location: India (On-site). Employer: Mindtel. If you are a results-oriented operations leader with deep Shopify and fulfilment experience in FMCG or e‑commerce, apply to lead scalable, customer-first operations and drive measurable cost and delivery improvements.

Skills: customer,power bi,sql,operations,management,shopify,fmcg,d2c

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