Operations manager

2 weeks ago

Gurgaon, Haryana, India Essvee Services Full time

Position: Operations Manager (from Coffee Industry) | Location: Gurgaon | Experience: 1-3 years | Salary: 25-35k | Contact: Gunjan WhatsApp or Call)

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Job Apply Link:

Job Title: Operations Manager (Coffee Industry Experience Only)

Location: Gurgaon

Availability: Immediate Joiner

Industry: Specialty Coffee / Caf Operations

About the Company

We are a growing specialty coffee company built on the belief that coffee is more than a beverage its a herb, a ritual, and a daily essential. Our mission is to create consistently exceptional coffee experiences through quality, precision, and operational excellence.

Role Overview

We are seeking an experienced Operations Manager from the coffee industry who can take charge of day-to-day caf operations, team management, vendor coordination, quality control, and process optimization. The ideal candidate has hands-on experience in specialty or premium caf operations, understands coffee workflows, and can scale systems smoothly.

Key Responsibilities

Store & Operational Management

  • Oversee daily caf operations across outlets in Gurgaon.
  • Implement SOPs for brewing, service, hygiene, and guest experience.
  • Ensure store readiness, operational discipline, and smooth workflow.

Team Leadership

  • Lead and manage baristas, supervisors, and support staff.
  • Conduct training on coffee knowledge, equipment handling, and service etiquette.
  • Manage shift planning, attendance, and performance reviews.

Quality & Standards

  • Maintain consistent product quality (espresso calibration, brewing recipes, taste checks).
  • Ensure strict adherence to hygiene, safety, and brand standards.
  • Conduct regular audits and troubleshoot operational gaps.

Inventory & Supply Chain

  • Manage inventory levels for coffee, milk, packaging, and store consumables.
  • Coordinate with roastery and vendors to ensure timely supply.
  • Reduce wastage and improve cost efficiency.

Customer Experience

  • Monitor customer feedback and drive improvements.
  • Resolve complaints and ensure a welcoming customer-first environment.

Financial & Reporting

  • Oversee daily sales reports, petty cash, and cost controls.
  • Track KPIs like AOV, wastage %, labor cost %, and outlet performance.
  • Support management in budgeting and forecasting.

Interested candidates can apply or share their updated CVs at

Current Openings ( Naukri ) :

Current Openings ( LinkedIn ) :

Thanks

Gunjan

(WhatsApp or Call)

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