Customer service Representative

3 days ago

Bengaluru, Karnataka, India MINDTEL GLOBAL Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Customer Support Representative (Primary title: Customer Support Representative) — On-site, India

About The Opportunity
A fast-growing player in the Cloud Contact Center & Customer Experience Services sector, we deliver high-quality voice and digital support to enterprise and SMB customers. This on-site role in India focuses on delivering exceptional customer experience across inbound channels, maintaining SLAs, and driving first-contact resolution for product and service inquiries.

Role & Responsibilities

  • Handle inbound customer interactions (voice and chat) professionally—identify needs, troubleshoot issues, and provide clear resolutions within SLA.
  • Log and update customer records in the CRM/ticketing system accurately; close tickets or escalate per defined workflows.
  • Own first-contact resolution by collaborating with technical teams and following up until customers are satisfied.
  • Meet individual KPIs (AHT, FCR, CSAT) and contribute to team performance targets through consistent quality execution.
  • Document recurring issues and provide feedback to product/support teams to reduce repeat incidents and improve processes.
  • Participate in shift handovers, training sessions, and process-improvement initiatives to support operational excellence.

Skills & Qualifications
Must-Have

  • High school diploma or equivalent; 1+ years experience in customer support, call center, or frontline service role preferred.
  • Excellent verbal and written English with strong active-listening and clear communication skills.
  • Hands-on experience with CRM/ticketing systems (Zendesk, Freshdesk, or similar) and basic MS Office skills.
  • Proven ability to troubleshoot customer issues, follow escalation protocols, and maintain SLA adherence.
  • Customer-first attitude, patience, empathy, and ability to work under pressure in a fast-paced on-site environment.

Preferred

  • Experience with cloud telephony/IVR platforms and inbound call routing; bilingual skills (Hindi/Regional language) are an advantage.
  • Prior BPO or SaaS support experience and familiarity with KPI-driven environments (AHT, FCR, CSAT).

Benefits & Culture Highlights

  • Structured training, clear career progression, and frequent upskilling opportunities for high performers.
  • Collaborative, metrics-driven culture with recognition programs and team-based incentives.
  • Competitive on-site compensation, statutory benefits, and shift allowances where applicable.

Location & Work Type:
On-site in India. Immediate joiners and candidates available for on-site schedules preferred.

To apply: submit your resume highlighting customer-support experience, CRM familiarity, and shift flexibility. We seek reliable, service-oriented professionals who thrive in fast-paced contact center environments and consistently deliver excellent customer outcomes.

Skills: skills,customer,customer experience,csat,clear,crm,customer support

  • Customer Service Representative

    3 days ago

    Bengaluru, Karnataka, India Al Fahad Enterprises Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    This is a full-time on-site role for a Customer Service Representative in Bangalore. The Customer Service Representative will be responsible for handling customer inquiries, providing support, ensuring customer satisfaction, and enhancing customer experience by resolving issues effectively. Daily tasks include answering calls, responding to emails,...

  • Customer Service Representative

    5 days ago

    Bengaluru, Karnataka, India Al Fahad Enterprises Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    ****Role Descg>riptionThis is a full-time on-site role for a Customer Service Representative in Bangalore. The Customer Service Representative will be responsible for handling customer inquiries, providing support, ensuring customer satisfaction, and enhancing customer experience by resolving issues effectively. Daily tasks include answering calls,...

  • Customer Service Representative

    1 week ago

    Bengaluru, Karnataka, India Al Fahad Enterprises Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionAl Fahad Enterprises is engaged in various businesses, including Tour & Travels and Organic Products, among other services. We are committed to offering high-quality service and products that meet the diverse needs of our customers. Our company is dedicated to excellence and customer satisfaction, making us a trusted name in the...

  • Customer Service Representative

    3 days ago

    Bengaluru, Karnataka, India Al Fahad Enterprises Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Salary kExp - 1-2 yearsRole DescriptionThis is a full-time on-site role located in Bengaluru for a Customer Service Representative (Insurance) at Al Fahad Enterprises. The Customer Service Representative will be responsible for handling customer inquiries, resolving customer complaints, and ensuring customer satisfaction. The role involves providing support...

  • Customer Service Representative

    1 day ago

    Bengaluru, Karnataka, India Spinco Biotech Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionSpinco Biotech is a leading distributor of Analytical and Life Science Instrumentation. We are committed to excellence in all aspects of our business, bringing together people, knowledge, innovation, and technology. Our goal is to provide our customers with the highest quality products and unparalleled world-class services.Role...

  • Customer Service Representative

    1 day ago

    Bengaluru, Karnataka, India KNEETOES Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Company DescriptionKneetoes is a dynamic and innovative footwear company dedicated to providing high-quality, stylish, and comfortable footwear for all occasions. Founded in 2010, our mission is to combine cutting-edge design with exceptional craftsmanship, ensuring our customers step out in confidence and style. Our commitment to excellence has earned us a...

  • Customer Service Representative

    5 days ago

    Bengaluru, Karnataka, India Total RCM Solutions Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company Name: TotalRCM Solutions Private LimitedJob Description: Customer Service RepresentativePosition: Customer Service Representative (Tier 1 Loan Pre-Qualification)Location: Bangalore (HSR Layout, Sector 1)Type: Full-Time In OfficeOverview: We are seeking a detail-oriented and customer-focused Customer Service Representative to join our financial...

  • Customer Service Representative

    3 days ago

    Bengaluru, Karnataka, India LEOS International Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Job Title:Customer Service Representative – Real EstateJob Description:A Customer Service Representative in real estate is responsible for handling client inquiries, providing property-related information, supporting sales and leasing teams, and ensuring an excellent client experience. The role requires strong communication skills, patience, and a...

  • Customer Service Representative

    3 days ago

    Bengaluru, Karnataka, India XpressEdu Full time ₹ 1,50,000 - ₹ 2,00,000 per year

    Job Summary:We are seeking a friendly, detail-oriented, and professional Customer Service Representative (CSR) to join our team. The CSR will serve as the first point of contact for customers, handling inquiries, resolving complaints, and ensuring a positive customer experience across all touchpoints (phone, email, chat, or in-person).Key...

  • Customer Service Representative

    2 weeks ago

    Bengaluru, Karnataka, India Valuestream Business Solutions Pvt ltd Full time

    Job DescriptionCompany DescriptionWelcome to Valuestream Business Solutions Valuestream Business Solutions (VBS) is a leading Business/ Knowledge Process Outsourcing company that focuses on high-quality services and customer experience. VBS offers a variety of services including BPO, IT audit Consulting and AutomationRole DescriptionThis is a full-time...