Pre-Sales Consultant

16 hours ago


Noida, Uttar Pradesh, India HCL Technologies Full time ₹ 8,00,000 - ₹ 25,00,000 per year

PRE-SALES CONSULTANT

Experience

7-9 Years

Skill (Primary)

IT Architecture-IT Architecture-IT Architecture

Qualification

B-Tech

Location

Noida

Job Description (Posting).

JD Attached (1.) Key Responsibilities
To ensure on-time resolution & quality compliance of escalated tickets/incident as per the agreed SLA

To perform value addition activities (such as mentoring administrators/team members, preparing SOPs, maintaining effective documentation simultaneously and Knowledge sharing.) In addition act as a liaison to the business segment, facilitating effective communication and presentation to key business stakeholders as & when required.

To validate Change Order Implementation Plan & Human Error Compliance and participate in Capacity planning, identification of EN business opportunities.

To ensure positive customer feedback & satisfaction through active participation in customer meetings to understand any issues faced

To validate analyses (eg. Root Cause Analysis ,Trend Analysis) and reports to facilitate performance in tasks to be presented to key business stakeholders

Experience LevelSenior Level

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