Customer Relationship Manager
5 days ago
JD - Profile Skills:-
1) Communication with customers for documents and administration work as required (inl. helping domestic team)
2) Ensuring all the customer requirements are fulfilled and the customer is satisfied.
3) Coordinate with customers for sales orders and inform the same to the respective team for punching the sales order in the system.
4) Proactive participation in informing customers on schemes and obtaining new orders.
5) Managing receivables and follow up for collection with the customers.
6) Escalation to management in case of overdue receivables.
7) Regular reporting of receivables based on ageing to management and other teams.
8) Addressing any customer related complaints, orders, dispatches and collection.
9) Formation and coordination with accounts team to knock off receipts against outstanding sales invoices.
10) Finalizing the rates with Vapi Team for the Logistics.
11) Responsible for Documentation for Export, LC, Coordinating with CHA/Shipping line for smooth execution of shipment and Documents.
12) Operation Management, Export Regulatory requirements and pre shipment inspection coordination.
Qualification Requirement: -
Bachelor's degree in business administration, Sales & Marketing or any other related field.
Masters Degree (MBA or PGDM)
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