Customer Relationship Manager

5 days ago

Mumbai, Maharashtra, India SDP & Associates Full time ₹ 2,40,000 - ₹ 3,60,000 per year

Key Responsibilities:

  • Act as the main point of contact for customers.
  • Handle customer queries, complaints, and feedback professionally.
  • Develop and maintain strong client relationships to encourage repeat business.
  • Coordinate with internal teams to ensure smooth service delivery.
  • Maintain accurate records of customer interactions and transactions.
  • Identify opportunities to upsell or cross-sell products/services.

Required Skills:

  • Excellent communication and interpersonal skills.
  • Problem-solving abilities and customer-focused mindset.
  • Organizational and time management skills.
  • Proficiency in CRM software and Microsoft Office.

Qualifications:

  • Bachelor's degree in Business, Marketing, or a related field (preferred).
  • Prior experience in customer service or client-facing roles is advantageous.

Job Types: Full-time, Permanent

Pay: ₹20, ₹30,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Language:

  • English (Required)

Work Location: In person

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