Customer Relationship Manager

1 day ago

Mumbai, Maharashtra, India West Avenue realty Full time ₹ 3,60,000 - ₹ 4,80,000 per year

About the Role

We are seeking a qualified and result-oriented CRM Manager with 5+ years of experience in real estate customer relationship management. The ideal candidate will manage post-sales operations, documentation, collections, and handovers, ensuring a seamless and professional customer experience.

Key Responsibilities

  • Manage new bookings, documentation, and CRM systems.
  • Generate demand letters, receipts, ledgers, and MIS reports.
  • Coordinate with Legal, Accounts, and Site teams for agreement registrations, reconciliations, and NOCs.
  • Handle customer queries and support during agreement execution and handover stages.
  • Manage payment collections, defaults, and recovery processes.
  • Oversee flat/shop handovers with quality checks and compliance.
  • Ensure post-sales support and complete documentation till possession.

Requirements

  • Minimum 5+ years of experience in CRM (Real Estate industry preferred).
  • Strong knowledge of post-sales documentation, agreements, collections, and compliance.
  • Excellent customer handling, coordination, and communication skills.
  • Proficiency in CRM software / ERP (SAP/Farvision preferred).
  • Ability to handle multiple projects and stakeholders effectively.

What We Offer

  • Competitive salary package
  • Professional growth in a reputed real estate firm
  • Dynamic and collaborative work culture

Job Types: Full-time, Permanent

Pay: ₹30, ₹40,000.00 per month

Language:

  • English (Preferred)

Work Location: In person

Speak with the employer

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