Customer Relationship Manager

2 days ago

Mumbai, Maharashtra, India Broadcast Audience Research Council (BARC) Full time ₹ 1,20,000 - ₹ 3,60,000 per year

Job Summary:

We are seeking a dynamic and articulate Virtual Relationship Manager (VRM) with strong data comprehension and interpersonal communication skills to engage with households. The VRM will review customer/panelist data in advance, draw insights, and conduct meaningful conversations that reflect a deep understanding of the customers profile and history. This role is critical in driving engagement, building trust, and influencing behaviour through intelligent conversations.

Key Responsibilities:

Conduct outbound/inbound high-quality voice interactions with households/panellists/customers.

Interpret and analyse household viewership data, engagement history, and service records prior to each call.

Personalize each conversation based on data insights (e.g., drop in usage, non-viewership patterns, shifting behaviours).

Identify pain points, root causes for service disengagement, or lack of viewership, and recommend solutions.

Capture call insights, feedback, and next steps accurately into CRM systems or trackers.

Build and maintain rapport through empathy, product understanding, and conversational finesse.

Collaborate with content or field teams for escalations, follow-ups, or operational dependencies.

Suggest content or engagement strategies based on common patterns in data or feedback.

Meet call quality, data accuracy, and engagement targets as defined.

Required Skills and Competencies:

Excellent verbal communication skills in Hindi and English (regional language proficiency is a plus).

Strong analytical skills to understand, interpret, and act on structured/unstructured data.

Ability to multitask between data screens, dashboards, and call documentation.

Proficiency in tools like Excel, CRM dashboards, or data portals.

Active listening and problem-solving attitude during live conversations.

Familiarity with performance tracking metrics (CSAT, FCR, Resolution Rate).

Preferred Qualifications:

Bachelors degree in any field

2-4 years of experience in calling / relationship management / research panel engagement.

We have 2 openings, 1 bengali speaking and another marathi speaking language is mandatory

  • Customer relationship manager

    6 days ago

    Mumbai, Maharashtra, India Livedecor Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionLivedecor is a design and architecture consultancy based in Mumbai, with studios in Pune and New Delhi. For over 15 years, Livedecor has been transforming living, working, and recreational spaces through innovative design solutions. They serve residential, commercial, workplace, health, retail, and hospitality customers, as well as provide...

  • Customer Relationship Manager

    2 days ago

    Mumbai, Maharashtra, India Swingtel Communications Private Limited Full time ₹ 8,40,000 - ₹ 12,00,000 per year

    About the Role:We are looking for a Customer Relationship Manager to strengthen client relationships, ensure customer satisfaction, and drive business growth.Key Responsibilities:Build and maintain strong, long-term client relationships.Serve as the primary point of contact for customer queries and support.Understand client needs and provide tailored...

  • Customer Relationship Manager

    2 days ago

    Mumbai, Maharashtra, India Shobha Shringar Jewellers Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Description: Manage customer database, build client relationships, execute CRM campaigns, handle queries, analyze data, and drive customer loyalty for a leading luxury jewellery brand.

  • Customer Relationship Management Manager

    2 days ago

    Mumbai, Maharashtra, India Credefine Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Company DescriptionCredefine envisions fostering transparency in real estate transactions and empowering businesses through comprehensive services. We strive to provide an environment where advanced analytics offer valuable insights, enabling strategic decisions. Our mission is to revolutionize the commercial real estate industry by combining cutting-edge...

  • Customer Relationship Manager

    2 days ago

    Navi Mumbai, Maharashtra, India Shunya Tattva Management Consultants Full time ₹ 3,60,000 - ₹ 4,80,000 per year

    Job Title: Customer Relationship Executive InsuranceLocation: Vashi, Navi MumbaiSalary: 1.75 LPA – 4 LPA (Fixed + Incentives)Experience: 0 – 7 years (Freshers & Experienced can apply)Age Limit: Up to 32 yearsEducation: Graduation (Mandatory)Job Description:We are hiring Customer Relationship Executives for our Insurance company based in Vashi. This role...

  • Customer Relationship Manager

    2 days ago

    Navi Mumbai, Maharashtra, India Career Arena Full time ₹ 2,40,000 - ₹ 3,60,000 per year

    Job Title: Customer Relationship ManagerLocation: Vashi, Navi Mumbai (Work from Office)Working Days: Monday to Friday Shift Timings: Flexible (Day Shift)Job Type: Full-Time (Work from Office)Salary Range:Package: upto 30k (Fixed) + Performance-Based IncentivesEducation Qualification: GraduateExperience Required: 0-2 Year in Sales / Tele Sales / Banking /...

  • Customer Relationship Manager

    7 days ago

    Mumbai, Maharashtra, India SDP & Associates Full time ₹ 2,40,000 - ₹ 3,60,000 per year

    Key Responsibilities:Act as the main point of contact for customers.Handle customer queries, complaints, and feedback professionally.Develop and maintain strong client relationships to encourage repeat business.Coordinate with internal teams to ensure smooth service delivery.Maintain accurate records of customer interactions and transactions.Identify...

  • Customer Relationship Manager

    7 days ago

    Mumbai, Maharashtra, India TekPillar Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Description Job Detail Job ID: 117720 Career Level: Manager / Senior Manager Experience: 2 Years Industry: BFSI Qualifications: Bachelor Degree We are hiring Customer Relationship Managers in Siliguri who are passionate about meeting people, achieving targets, and growing in the sales and financial services industry. If you have experience in...

  • Customer Relationship Manager

    2 days ago

    Mumbai, Maharashtra, India West Avenue realty Full time ₹ 3,60,000 - ₹ 4,80,000 per year

    About the RoleWe are seeking a qualified and result-oriented CRM Manager with 5+ years of experience in real estate customer relationship management. The ideal candidate will manage post-sales operations, documentation, collections, and handovers, ensuring a seamless and professional customer experience.Key ResponsibilitiesManage new bookings, documentation,...

  • Customer Relationship Manager

    2 days ago

    Mumbai, Maharashtra, India Reeora Hair Artists Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    About Us:Reeora Hair Artists is a leading provider of innovative hair solutions, dedicated to helping individuals restore their confidence and achieve their desired look. We work closely with medical professionals and clients to deliver personalised, high-quality hair artistry.Job Summary:We are seeking a motivated and empatheticCustomer Interaction...