Reservations Manager
1 week ago
We are looking for a skilled Reservations Manager to join our team at Accor Hotels, with a strong background in hospitality and excellent customer service skills. The ideal candidate will have 5-10 years of experience in the industry.
Roles and Responsibility
- Manage reservations operations, including handling bookings, cancellations, and amendments.
- Provide exceptional customer service to guests, responding to their queries and resolving issues promptly.
- Coordinate with other departments, such as front office and housekeeping, to ensure seamless guest experiences.
- Analyze reservation data to identify trends and areas for improvement.
- Develop and implement strategies to increase revenue and occupancy rates.
- Supervise and train a team of reservation staff members to achieve high performance standards.
Job Requirements
- Proven experience in hospitality, preferably in a hotel or resort setting.
- Strong knowledge of reservation systems and software applications.
- Excellent communication and interpersonal skills.
- Ability to work well under pressure and handle multiple tasks simultaneously.
- Strong problem-solving and analytical skills.
- Experience in managing teams and leading by example.
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