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Reservations Agent
2 weeks ago
Company Description
The Machan is an exclusive eco-resort featuring unique treehouse accommodations that rise 30 feet above a lush forest, offering luxurious comfort and breathtaking views. Dedicated to sustainable living, the resort relies on renewable energy, rainwater harvesting, and organic gardening, all while preserving its natural surroundings. Nestled in Jambulne, one of the world's top 25 biodiversity hotspots, The Machan is an oasis for relaxation, celebrations, and corporate events. Just a short drive from Mumbai (2.5 hours) and Pune (1.5 hours), it provides an idyllic retreat surrounded by nature. The resort also features a state-of-the-art Executive Centre, perfect for both leisure and business gatherings.
Role Description
This is a full-time, on-site role based in Mawal for a Reservations Agent at Machan Resorts LLP. As a Reservations Agent, you will handle reservation inquiries through various channels, provide exceptional customer service, and maintain accurate booking records. You will assist guests with accommodation details, address their concerns, ensure a smooth booking process, and perform receptionist duties as required, contributing to a seamless guest experience.
Qualifications
- Strong skills in Phone Etiquette and handling Reservations efficiently
- Excellent Customer Service and Communication capabilities
- Proficiency in performing Receptionist Duties and managing guest interactions
- Ability to multitask, exhibit problem-solving skills, and work effectively on-site
- Prior experience in the hospitality industry and familiarity with reservation systems is an advantage
- Fluency in English; additional language proficiency is a plus
