CRS Executive

• Manage and process reservations through the Central Reservation System (CRS) and other distribution platforms.
• Handle guest inquiries via phone, email, or online channels, ensuring prompt and accurate responses.
• Coordinate with hotel front office, sales, and operations teams to update room availability and special requests.
• Monitor daily bookings, cancellations, and modifications to ensure system accuracy.
• Assist in implementing rate strategies, promotions, and inventory management.
• Maintain reservation records, prepare daily/weekly booking reports, and share updates with relevant teams.
• Upsell hotel services, packages, and room upgrades to enhance guest experience and drive revenue.
• Resolve guest booking-related concerns and escalate issues when required.
• Ensure compliance with brand standards and maintain data accuracy in CRS.
• Support the Reservations Manager in achieving occupancy and revenue targets.

Job Type: Full-time

Pay: ₹15, ₹20,000.00 per month

Benefits:

• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person