CRS Executive

17 hours ago

Ankleshwar, Gujarat, India Lords Hotels & Resorts Full time ₹ 1,80,000 - ₹ 2,40,000 per year
  • Manage and process reservations through the Central Reservation System (CRS) and other distribution platforms.
  • Handle guest inquiries via phone, email, or online channels, ensuring prompt and accurate responses.
  • Coordinate with hotel front office, sales, and operations teams to update room availability and special requests.
  • Monitor daily bookings, cancellations, and modifications to ensure system accuracy.
  • Assist in implementing rate strategies, promotions, and inventory management.
  • Maintain reservation records, prepare daily/weekly booking reports, and share updates with relevant teams.
  • Upsell hotel services, packages, and room upgrades to enhance guest experience and drive revenue.
  • Resolve guest booking-related concerns and escalate issues when required.
  • Ensure compliance with brand standards and maintain data accuracy in CRS.
  • Support the Reservations Manager in achieving occupancy and revenue targets.

Job Type: Full-time

Pay: ₹15, ₹20,000.00 per month

Benefits:

  • Health insurance
  • Life insurance
  • Paid sick time
  • Paid time off
  • Provident Fund

Work Location: In person

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    Manage and process reservations through the Central Reservation System CRS and other distribution platforms Handle guest inquiries via phone email or online channels ensuring prompt and accurate responses Coordinate with hotel front office sales and operations teams to update room availability and special requests Monitor daily bookings ...