Reservation and Ticketing Manager
10 hours ago
Role & responsibilities
We are looking for a highly organized and customer-focused Reservation and Ticketing Manager to oversee our reservation and ticketing operations.
The successful candidate will be responsible for managing the reservation and ticketing process, ensuring efficient operations, and providing excellent customer service.
Manage and supervise the reservation and ticketing team.
Handle HNI Clients end to end travel with Duty care and professionalism.
Coordinate travel arrangements, including flights, hotels, and visa documentation.
Ensure accurate and efficient processing of reservations, ticketing and payments.
Develop and implement procedures to optimize reservation and ticketing processes.
Monitor and report on reservation and ticketing metrics.
Liaise with airlines, hotels and other travel suppliers.
Resolve customer complaints and issues.
Quality check on Services
Ensuring no ADM is raised by Airlines.
Stay up-to-date with industry developments and travel regulations.
Preferred candidate profile
Experience in reservation and ticketing management.
Travel industry knowledge and experience with Global Distribution Systems (GDS).
Strong organizational and leadership skills.
Excellent communication and customer service skills.
Ability to work under pressure and meet deadlines.
Perks and benefits
Competitive salary and benefits package.
Opportunity to work with a dynamic team.
Professional development and growth opportunities.
Travel opportunities.
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