Manager – Underwriting Sales Support

1 day ago

Ambattur Chennai Tamil Nadu, India COGNET Full time ₹ 12,00,000 - ₹ 36,00,000 per year
Job Information

Job Opening ID

ZR_82_JOB

Number of Positions

1

Job Opening Status

In-progress

Date Opened

11/01/2025

Industry

BPO

Job Type

Full time

Required Skills

Manager - Underwriting Sa...

US BPO (non-voice) enviro...

+1

Work Experience

5+ years

Shift Type

Night

City

Ambattur

State/Province

Tamil Nadu

Country

India

Zip/Postal Code

600058

About Us

Cognet HROis a leading Business Process Outsourcing Services Company providing full range of HR and F&Aservices to US based clients ,With over 17 years of rich experience in Payroll Tax, Benefits S & HR Administration, Finance & Accounting , Sales Support. CogNethas been serving the PEO, ASO, HRO and HR Technology spaces since our inception. We help organizations extend their capabilities through simplified implementation, productivity performance measured to the minute, easy collaboration, and transparent pricing built around real time utilization. Our extensive expertise, data library, and workflow development tools accelerates the client implementation process .We have developed a deep expertise of process and technology in our Services , which allows us to rapidly deliver value to our clients. Cognet has been delivering outsourced solutions to the clients around the Globe.

Job Description

Job Title: Manager – Underwriting Sales Support

Experience: 10–12 Years

Location: Ambattur, Chennai

Shift: Night Shift (Mandatory)

Domain: US Healthcare

Employment Type: Full-time

Looking for candidates from Chennai location only

About the Role:

We are seeking an experienced Manager - Underwriting Sales Support to lead and manage a team supporting U.S. healthcare underwriting and sales operations. The ideal candidate must have strong domain knowledge in U.S. healthcare, prior experience working in a US BPO (non-voice) environment, and a proven track record of managing teams and service delivery in night shifts.

Key Responsibilities:
  • Lead and manage a team of 8–10 Underwriting Sales Support Analysts ensuring accurate and timely completion of underwriting support activities.
  • Oversee case analysis, document review, data verification, pricing support, and proposal/document preparation for U.S. healthcare clients.
  • Coordinate closely with U.S.-based underwriting, sales, and broker teams to support proposals and renewal processes.
  • Monitor daily operational workflow, assign tasks, and ensure SLA adherence and performance quality.
  • Conduct regular team training, performance reviews, coaching, and process improvement initiatives.
  • Develop and maintain SOPs, audit checks, and quality controls to ensure process accuracy.
  • Handle client interactions, escalations, and ensure smooth communication across stakeholders.
  • Prepare weekly and monthly performance reports for senior leadership.
Required Skills & Experience:
  • 10–12 years of overall experience in US Healthcare Underwriting Support / Sales Support / Group Health Insurance Operations.
  • Mandatory: Experience working in US Healthcare BPO (non-voice) process.
  • Hands-on experience supporting underwriting, proposals, renewal quoting, census data analysis, and benefit plan comparison is highly preferred.
  • Prior experience managing teams (minimum 8–10 members) with proven leadership abilities.
  • Excellent communication skills (written and verbal) for client coordination and stakeholder interaction.
  • Strong analytical skills, attention to detail, and ability to meet deadlines in a fast-paced environment.
  • Willingness to work in Night Shift (U.S. shift) is mandatory.
Education:
  • Bachelor's degree in Commerce, Business Administration, Healthcare Management, or equivalent.

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