Restaurant Manager

Job Title : Restaurant Manager

Department: Service & Guest Relations

Reports To: Operations Manager

Location: Khaleez Restaurant , Tirur

Job Description:

To lead the restaurant's service and front-of-house operations, ensuring a superior guest experience, efficient service flow, housekeeping upkeep, and coordination with kitchen teams. The role involves managing dine-in, takeaway, and delivery functions while upholding hygiene, grooming, and brand standards. The Restaurant Manager ensures daily performance monitoring, sales achievement, and operational excellence.

Key Responsibilities:

• SOP Implementation & Process Governance
• Implement and institutionalize SOPs across all departments and outlets
• Drive process improvements and promote sustainable process culture

Restaurant Operations & Service

• Lead and supervise daily restaurant operations across dine-in, takeaway, and delivery.
• Ensure smooth table management, order flow, and customer service efficiency.
• Manage peak-hour crowd and allocate manpower accordingly.
• Ensure restaurant closing is properly completed, including cash reconciliation and area clearance.
• Maintain pleasant ambience and good odour throughout the restaurant.
• Communicate with Executive Chef for smooth Nikala operations to avoid delay / wrong serving.
• Attend the customer who had raise the concerns on the dishes. And communicate / invite Executive chef to meet customer compliant on dishes, if required

Banquet & Special Engagements

• Coordinate and monitor all banquet functions and group dining events.
• Liaise with kitchen and service teams to ensure timely food preparation and setup.
• Supervise seating arrangements, service flow, and guest handling during banquets.
• Track bulk dish preparation and implement timely liquidation plans after events.
• Maintain coordination with housekeeping and stewards for pre- and post-event cleanup.

Guest Experience & Relations

• Ensure all guests receive prompt, courteous service.
• Handle guest feedback and resolve issues immediately.
• Maintain guest database and support loyalty / repeat engagement programs.
• Review the customer feedbacks on the platforms like reelo, google review

Team Leadership & Grooming

• Supervise and train captains, waiters / waitress, housekeeping, and delivery team.
• Conduct daily grooming and hygiene checks for all team members.
• Provide spot recognition for staff achieving daily or weekly targets.
• Ensure positive discipline, teamwork, and service etiquette.

Sales & Reporting

• Review previous day restaurant operations and sales reports.
• Analyze sales performance, identify gaps, and suggest improvements.
• Support seasonal menu planning with kitchen and management.
• Monitor promotional activities and customer response.

Food Quality & Wastage Control

• Monitor dishes prepared in bulk and ensure timely liquidation.
• Implement portion control and prevent over-preparation.
• Track and control food wastage daily, reporting deviations to the Operations Manager.
• Coordinate with the kitchen for timely service dispatches.

Cutlery, Crockery & Display Management

• Conduct daily physical stock verification of cutlery, crockery, glassware, trays, and service utensils.
• Maintain a daily register for issue, return, breakage, and replenishment in coordination with stewarding and store
• Ensure no oily or unclean cutleries, scratched plates, or cracked items are used or served to guests.
• Supervise washing, drying, and polishing processes to ensure presentation-ready standards.
• Ensure all display counters (snack display, demo food display, and fresh fish display) are clean, hygienic, and free from flies or unpleasant odour.
• Monitor temperature and freshness of display items and coordinate timely replacement or disposal.
• Track monthly consumption and variance reports and recommend replenishment or replacements.
• Ensure serving and display materials are aligned with brand image and hygiene protocols.

Housekeeping & Facility Management

• Supervise restaurant cleanliness, washroom hygiene, and overall facility upkeep.
• Ensure all dining and service areas are clean, organized, and presentable.
• Verify housekeeping checklists and shift-end clearance.
• Report maintenance issues immediately to the Operations team.

Employee Support & Administration

• Address employee requirements promptly (uniforms, station setup, staff meals, etc.).
• Conduct on-the-job training and refreshers.
• Ensure availability of operational supplies, uniforms, shoes, nail trim, hair grooming and order taking software access.
• Support HR in attendance and shift reporting.

Qualifications:

• Bachelor's Degree in Hotel / Hospitality Management or Business Administration
• 5–7 years in restaurant or F&B service operations, with minimum 2 years as Shift / Restaurant Manager
• Knowledge in POS / Petpooja platform and Microsoft tools( Word, PowerPoint and Excel)

Technical Competencies:

• Restaurant & Service Operations Management
• Food Safety, Hygiene & Guest Handling
• Sales & Cost Awareness
• Inventory & Resource Control
• Banquet & Event Coordination

Behavioral Competencies:

• Leadership & Team Motivation
• Communication & Interpersonal Skills
• Decision Making & Accountability
• Customer Service Orientation
• Problem Solving
• Adaptability & Resilience

If you are a motivated and experienced hospitality professional looking to take your career to the next level, please submit your application, including your resume.

Job Types: Full-time, Permanent

Pay: ₹30, ₹35,000.00 per month

Benefits:

• Food provided
• Health insurance

Work Location: In person