Customer Service Representative

12 hours ago


Kolkata metropolitan area West Bengal, India Global IT Solutions Full time ₹ 3,60,000 per year

We are seeking a highly motivated and customer-focused individual to join our team as a
Customer Service Executive
. The ideal candidate will be responsible for handling customer queries, resolving complaints, and ensuring a high level of customer satisfaction across all interactions.

Key Responsibilities:

  • Handle incoming calls in a professional and timely manner
  • Provide accurate, valid, and complete information
  • Resolve customer complaints efficiently and follow up to ensure resolution
  • Maintain a deep understanding of company products/services to offer the best solutions.
  • Meet performance goals related to response time, customer satisfaction, and resolution rates.

Requirements:

  • High school diploma or equivalent; Bachelor's degree
  • Strong communication, problem-solving, and interpersonal skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Patience and empathy when dealing with difficult situations
  • Fluent in English

  • Fixed Night Shifts

  • Full-time Work from Office
  • Salary: Upto 3Lpa + other benefits
  • One-way transportation Available


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