Customer Experience Manager

3 days ago

Mumbai, Maharashtra, India Padel Park Full time ₹ 2,50,000 - ₹ 7,50,000 per year

The Role: Chief Experience Officer (On-Field)

Forget sitting behind a desk. You are the Venue Vibe Manager and the Operations Pro rolled into one.

You are responsible for the entire on-court experience, making sure our facilities are flawless, our community is thriving, and our operations run like a well-oiled machine. Your enthusiasm and attention to detail will define the PadelPark brand for every single customer.

Here is your play-by-play (What You Will Do):

  • Venue Vibe Control: Be the point person for all day-to-day operations
  • You will maintain the courts, equipment, and facility to world-class standards, ensuring cleanliness, functionality, and a welcoming atmosphere
  • Customer Experience Champion: You are the frontline Greet, assist, and engage players
  • Handle all bookings, queries, and feedback with warmth and efficiency
  • Your goal is to maximize customer satisfaction and keep our rating scores sky-high
  • Community Catalyst: Actively promote and assist in organizing coaching sessions, fun events, leagues, and tournaments
  • Youll be building relationships with players and local groups to expand Padels reach
  • Operational Execution: Oversee inventory (balls, rentals, merch), manage daily schedules, and ensure seamless check-in and court usage
  • Youll handle on-field issues quickly and efficiently
  • Sales Support: Identify and communicate opportunities for growing membership, events, and other revenue streams based on your direct interaction with the community
  • Safety Supervisor: Conduct regular checks and ensure all health and safety guidelines are strictly followed, maintaining a safe and secure environment for everyone

Who We Are Looking For: The High-Energy Host

  • You are a natural leader who is passionate about people and execution.
  • You have experience in customer-facing roles, hospitality, or sports facility operations.
  • You are a communication superstarfriendly, clear, and professional.
  • You are a proactive problem-solver who doesn't wait for issues to escalate.
  • You are Tech-Savvy with booking systems, inventory tracking, and using social media.
  • A deep passion for sports and community is a massive plus

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