Territory Manager- Customer Experience

2 weeks ago


Bhubaneswar Municipal Corporation, India Hero Motocorp Full time ₹ 5,00,000 - ₹ 15,00,000 per year
Function

India BU

Pay Band



E4 to M2

Role



As the Territory Manager- CE you will be part of the Customer Experience team and will report to the Area Service Manager.

The purpose of your role will be :

1. To ensure maximum customer connect to enhance customer experience

2. To facilitate Value added services to customer to enhance business penetration in order to generate more revenue

3. To implement Balanced Scorecard approach and points

4. To provide product support in the field

A purpose driven role for you



Your key responsibilities will include, but not limited to:

1. To drive revenue growth and maximisation of profitability in Dealer Service

2. To increase the Happiness Index (CEI & CES) and work on reducing the customer complaints by coordinating with all the stakeholders so that the end customer gets the delightful experience in the HMCL workshops

3. To ensure the timely submission of Warranty and FSC claims by the channel partners.

4. To reduction of non-claiming channel partners, reduce warranty rejection etc.

A Day in the life

As the TM- CE, your day will start on strategising and making plans on how to drive revenue growth and maximise it. This role will will allow you to interact with the different stakeholders from internal to external and provide you an exciting opportunity to explore on how to make a difference in the satisfaction levels of the customers directly

Academic Qualification & Experience

- BE / B Tech (Mech)

- Minimum 2-3 years as Territory manager in any OEM

Technical Skills/Knowledge

- Knowledge of Product & Variants

- Knowledge of systems & processes at Hero & channel partner

- Channel Management

- Technical/Commercial skills (DMS & SAP)

- Proficiency in MS Office(Advanced Excel)

Behavioural Skills

- Customer Complaint Management

- Inter-personal relationships/People Management Skills

- Effective Time Management

- Business Communication

- Effective Decision making

What will it be like to work for Hero

As the world's largest manufacturer of motorcycles and scooters for the last 22 years, Hero is where you will get to work with the brightest innovators, passionate about being the best in what they do. You will become a part of India's proudest legacy, a brand that is celebrated by 110 million Indians and is now taking over the world with its manufacturing superpower. If you are someone who dreams big and goes after their dreams with absolute conviction, Hero is your place to be. At Hero, we are building a cutting-edge future of mobility, pushing frontiers of innovation and aiming for the very best. Choose to be with the best, choose to be your best.

About Hero

Headquartered in New Delhi (India), Hero MotoCorp is the world's largest manufacturer of motorcycles and scooters for 22 consecutive years. We are at the forefront of developing modern, technologically superior and eco-friendly mobility solutions for its millions of customers around the world.

Hero MotoCorp has rapidly transformed into a true multinational organization with a presence in 47 countries across Asia, Africa, Latin America and the Middle East.

We have achieved the coveted milestone of 110 million cumulative production and sales since inception. Aligned with its Vision "Be the Future of Mobility", Hero MotoCorp plans to achieve its next 100 million sales by 2030.

We have a globally benchmarked manufacturing and Research & Development (R&D) ecosystem that is spread across global geographies. Its R&D facilities are located in India and Germany - the Centre of Innovation and Technology (CIT) at Jaipur, India, and the Tech Centre Germany (TCG), near Munich. Hero MotoCorp's eight 'green' manufacturing facilities are spread across India (6), Colombia (1) and Bangladesh (1).

Hero MotoCorp is the pre-eminent leader in the Indian two-wheeler market. It is the only motorcycle manufacturing company listed in Dow Jones Sustainability Index.

In 2022, Hero MotoCorp launched a separate brand for emerging mobility solutions, including Electric Vehicles (EV) - VIDA, Powered by Hero. VIDA has commenced sales of VIDA V1 – its first EV – in India and plans to launch the product in global markets.

We are one of the largest global corporate promoters of multiple sporting disciplines. Hero is globally associated with golf, football, field hockey, cricket and motorsports. Hero MotoSports Team Rally is one of India's flag-bearers in global rally racing. The iconic golfer Tiger Woods is Hero MotoCorp's Global Corporate Partner.

Read more about us.

Be with the best. Be your best. Catch-up on all our latest openings.

Recruitment assessments – We at Hero are equal opportunity employer and committed to a policy of treating all its employees and job applications equally. Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.



  • Bhubaneswar Municipal Corporation, India Weir Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Job Title Division (Weir Minerals) Location : Raipur (Chhattisgarh) Purpose of Role: Are you a persistent, industry focussed and solutions based individual who thrives on thinking outside the box to deliver a quality product to your sites and clients?Weir Minerals is seeking an experienced Assistant/Deputy Manager based out in Raipur to take care of OE & AM...

  • Store Manager

    1 week ago


    Bhubaneswar Municipal Corporation, India BALENCIAGA Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    SummaryYou will be accountable for sustaining the brand image, achieving sales and KPIs goals, managing the store team, recruiting, retaining and developing clients, and guarantees compliance with all processes and guidelines set by the brand in order to bring the store to its full potential.Job DescriptionHow you will contribute Manage a retail sales team...


  • Bhubaneswar, India OM Associates Full time

    Company DescriptionOM Associates is committed to delivering excellence in FMCG distribution across Odisha. As the sole proprietor for Procter & Gamble (P&G) in the region, we manage the efficient and reliable distribution of globally trusted household brands like Ariel, Tide, Head & Shoulders, Pantene, Pampers, Whisper, Gillette, Vicks, Oral B, Olay,...


  • Bhubaneswar Municipal Corporation, India Brioni Full time

    SummaryJob Family Group Description - Merchandising:Includes all jobs responsible for selection, availability and visibility of brands' collections and products within a given territory or for a given sales channel.Job Family Description -Merchandising Management / Generalist:Leads and contributes to merchandising actions across spectrum of activities....

  • Assistant Manager

    9 hours ago


    Bhubaneswar Municipal Corporation, India Weir Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Assistant Manager - ServiceWeir MineralsBarbil, Odisha IndiaRemoteThis Aftermarket Service position is based in Barbil, Odisha, and is responsible for supporting customers across Barbil, Joda, Rourkela, and other locations throughout Odisha and Jharkhand, as required.The role involves independently managing the erection, commissioning, and troubleshooting of...


  • Bhubaneswar Municipal Corporation, India BALENCIAGA Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    SummaryESSENTIAL DUTIES AND RESPONSIBILITIES• Manage a retail sales team while overseeing daily store operations including sales targets, housekeeping, staff training, inventory management, complaints handling, etc.• Lead and motivate retail sales team to provide excellent customer service and achieve sales targets• Ensure operational effectiveness and...


  • Bhubaneswar Municipal Corporation, India CHANEL Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Key Responsibilities: Maintain and develop press relationships to increase brand exposure among selected media platforms including print, digital and social media. Ensure the effective delivery of brand messages to contribute both quantity and quality of brand coverage. Implement communication activities including but not limited to pitching calendar,...


  • Bhubaneswar, Hyderabad, Pune, India Barrage Consulting Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Multiple Openings Territory Sales Manager (Boilers & Steam Systems) | PAN IndiaWe are hiring Territory Sales Managers (TSM) for a leading organization in the Boilers, Steam & Industrial Solutions industry across multiple locations.Position: Territory Sales Manager (TSM)Locations: Orissa, Hyderabad, Vizag, East Guwahati, Pune, Chandigarh, RaipurExperience: 2+...


  • Bhubaneswar Municipal Corporation, India Bottega Veneta Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    SummaryJob Family Group Description - General Management:Provides guidance and support to our business. Contributes to and supports business growth at different levels, from the development and implementation of a clear strategic plan to general administrative assistance.Job Family Description -Top Management:Includes all the top executive roles responsible...


  • Bhubaneswar Municipal Corporation, India Pomellato Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    SummaryJob Family Group Description - Sales / Omni-Channel:Combines all positions within the different sales channels: retail, wholesale and e-commerce. Also includes all activities to support store management.Job Family Description -Retail & On-Line Selling:Represents the brand to clients. Guides them at every stage of the buying journey, from the...