
Operations Manager
21 hours ago
Company Description
V CATCH operates on Six-Sigma standards supported by its core management team with decades of experience in the BPO industry. Initially focused on BPO services, V CATCH has expanded to various other industries including Ed-tech, E-commerce, FMCG, Aggregators, and Real-estate. Located in Bangalore, we offer cost-effective call center services with state-of-the-art technology and infrastructure, aimed at increasing your ROI effectively.
Role Description
This is a full-time on-site role for an Operations Manager located in Bengaluru. The Operations Manager will be responsible for overseeing the day-to-day operations of the contact center, ensuring smooth and efficient workflow, managing staff, and implementing operational policies. The role also includes monitoring performance metrics, ensuring compliance with standards, and striving to improve overall operational efficiency.
Qualifications
- Management Skills: Proven experience in team management, strategic planning, and operational execution.
- Industry Knowledge: Understanding of BPO sector, and familiarity with industries such as Ed-tech, E-commerce, FMCG, Aggregators, and Real-estate.
- Technical Skills: Proficiency with call center software and state-of-the-art technology used in the industry.
- Analytical Skills: Strong abilities in performance monitoring, data analysis, and problem-solving.
- Communication Skills: Excellent interpersonal, written, and verbal communication abilities.
- Educational Background: Bachelor's degree in Business Administration, Operations Management, or related field. Advanced degrees are a plus.
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