Operations Manager

18 hours ago

Bengaluru, Karnataka, India Indeanta E-Mobility Full time ₹ 2,40,000 - ₹ 4,80,000 per year

Operations Manager – Bangalore

We are looking for a dynamic and experienced Operations Manager to join our team in Bangalore, focusing on last-mile delivery operations with electric three wheelers. This is an exciting opportunity for a strategic leader to oversee and optimize our delivery processes while ensuring exceptional client satisfaction.

Key Responsibilities:

  • Last-Mile Delivery Operations: Oversee end-to-end operations for last-mile delivery using electric three wheelers, ensuring timely and efficient delivery.
  • Team Leadership: Lead and mentor team leads (TLs) and operational staff to achieve operational excellence, improve performance, and foster a collaborative environment.
  • Recruitment & Onboarding: Manage recruitment processes, including sourcing, interviewing, and onboarding delivery staff and operational team members.
  • Client Coordination & Handling: Act as the primary point of contact for clients, ensuring smooth communication, prompt resolution of issues, and high client satisfaction.
  • Invoice Management & Payment Tracking: Generate invoices accurately, track payments, and maintain financial records to ensure smooth business operations.
  • Ground-Level Operations: Monitor day-to-day operations, ensuring adherence to company policies, operational efficiency, and resource optimization.
  • Process Improvement: Analyze operational workflows, identify bottlenecks, and implement process improvements to enhance overall efficiency and delivery quality.
  • Business Development Support: Assist in client acquisition strategies, helping to grow the business and strengthen client relationships.
  • Electric Three Wheeler Management: Ensure proper allocation, maintenance, and utilization of electric three wheelers for delivery operations.

Requirements:

  • 5–8 years of experience in operations management or related roles.
  • Proven experience in client handling, operational management, invoicing, and team leadership.
  • Strong analytical, problem-solving, and decision-making skills.
  • Excellent communication and interpersonal skills.
  • Experience in last-mile delivery operations and managing delivery vehicles is a plus.
  • Ability to work in a fast-paced and dynamic environment.

Location: Bangalore

If you are a proactive leader passionate about operations, client success, and innovative delivery solutions, we'd love to connect with you

Job Types: Full-time, Permanent

Pay: ₹30, ₹40,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Provident Fund

Work Location: In person

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