Customer Relationship Management Manager

5 hours ago

Bengaluru, Karnataka, India Kumari Infra Homes Pvt Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Company Description

Kumari Infra Homes Pvt Ltd, founded in 2012, is a leading real estate firm based in Bengaluru, specializing in affordable luxury housing. With over 400 families served and a reputation for quality and innovation, Kumari Infra Homes focuses on creating environmentally friendly spaces where people can live, work, and play. The company incorporates eco-friendly features such as rainwater harvesting, solar energy systems, and waste management into their projects. Committed to enhancing customer experience, they combine superior quality, aesthetic design, and practical solutions to set new benchmarks in the real estate industry. Guided by the expertise of their founder and Managing Director, Mr. T Narasimhulu Naidu, the company continues to grow dynamically with innovative visions for the future.

Role Description

This is a full-time, on-site role for a Customer Relationship Management Manager at Kumari Infra Homes Pvt Ltd, located in Bengaluru. The CRM Manager will be responsible for maintaining and enhancing customer relationships to ensure satisfaction and loyalty. Key tasks include managing customer interactions, analyzing client feedback to improve services, identifying customer needs, and implementing strategic initiatives to improve the overall customer experience. Additionally, the role involves collaborating closely with sales teams, contributing to project management efforts, and segmenting customer markets to tailor engagement initiatives.

Qualifications

  • Strong Analytical Skills, including the ability to interpret and leverage customer data effectively.
  • Excellent Communication skills to collaborate with clients and address their inquiries diplomatically.
  • Proficiency in Sales and Market Segmentation to align strategies with customer needs and business goals.
  • Experience in Project Management for planning and executing customer-focused initiatives efficiently.
  • Ability to multitask, adapt to dynamic requirements, and maintain customer-centric professionalism.
  • Relevant experience in the real estate industry is advantageous.
  • Bachelor's or Master's degree in Business Administration, Marketing, or a related field is preferred.

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