Technical Support Representative

3 days ago


Ahmedabad, Gujarat, India Orange Technolab.pvt. Full time ₹ 1,50,000 - ₹ 2,00,000 per year

Job Summary:

We are looking for a motivated and enthusiastic Technical Support Executive (Fresher) to join our support team. In this role, you will be responsible for assisting customers via email and phone, resolving basic technical issues, and ensuring a positive customer experience. This is a great opportunity to kickstart your career in IT and support services.

Key Responsibilities:

  • Respond to customer queries through email ticketing systems and phone support.
  • Troubleshoot and resolve basic technical issues and customer complaints.
  • Maintain detailed documentation of issues and resolutions.
  • Collaborate with senior support engineers for escalated issues.

Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field from a recognized institute.
  • Final-year students awaiting results may also apply.

Skills and Competencies:

  • Good verbal and written communication skills.
  • Strong problem-solving and multitasking abilities.
  • A customer-first mindset with a willingness to learn and grow.
  • Ability to follow instructions and work in a team-oriented environment.

Job Types: Full-time, Fresher, Internship

Contract length: 01 month

Pay: ₹15, ₹20,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Leave encashment
  • Paid sick time
  • Provident Fund
  • Work from home

Education:

  • Bachelor's (Preferred)

Work Location: In person



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