Sr. Technical Support Engineer – IT Technical Support

8 hours ago

Ahmedabad, Gujarat, India Advantmed Full time ₹ 5,00,000 - ₹ 12,00,000 per year

Job Title:
Sr. Technical Support Engineer – IT Technical Support

Location:
Gandhinagar/Ahmedabad, Gujarat

Shift:
Rotational

Job Description:

Job Summary:

Sr. Technical Support Engineer acts as Level 2 support staff in the IT SD Support escalation matrix. As a

Sr. TSE Engineer, you should have a solid technical background with Microsoft products and solutions,

ticketing systems, security products like AV, DLP, EDR, Firewall, patch management. Problem-solving

attitude with an ability to train new hire and existing staff, can document troubleshooting and training

KB articles, coaches' team on technical issues. Can co-ordinate with different cross functional teams

members, vendors for escalated issue resolution.

Responsibilities and Duties:

  1. Act as L2 escalation point for unresolved cases and come up with a technical way ahead for

challenging and unsolved IT SD Support cases.

  1. Work on other newly assigned cases from queue as per queue management.

  2. Acts as technical mentor on floor to offer quick technical assistance to engineers.

  3. Trains new hires with IT SD technical training program.

  4. Train, coach, and mentor L1/L2 Technical Support Engineers on technical aspects.

  5. Acts as problem manager to come out with resolution for IT SD escalations.

  6. Demonstrable ability to think around issues and look at the wider picture to provide

solutions through a variety of problem-solving techniques

  1. Acts as technical SME on floor for ticket resolution.

  2. Create internal and end user's KB Articles.

  3. Conduct technical awareness and troubleshooting training for existing staff.

  4. Create SOP on recurring issues to capture troubleshooting steps.

  5. Vendor management for product related deployment, upgrade, and escalation management.

  6. Ensure ticket documentation, categorization and classification are precise.

  7. Ensure compliance and process adherence in all transactions and service delivery.

  8. Partner with cross-functional teams to assist with troubleshooting Major Incidents impacting IT

services as needed.

  1. Work in 24X7 rotational shift to provide round-the-clock IT Support to customers as per scheduled

shift roster.

  1. Identify opportunities to improve First Contact Resolution of Incidents by Service Desk, by

partnering with wider IT functions, proactive documentation/communication.

  1. Take ownership and deliver on tasks assigned related to various IT projects.

  2. Knowledge and understanding of best practice frameworks (such as ITIL, ISO20k).

Desired skills & competencies:

  1. Graduate in any discipline.

  2. Expert in Microsoft products / solutions like desktop and server O.S., AD/Domain controller,

WSUS, Bit locker, Azure AD, O365.

  1. Sound knowledge of Endpoint security, DLP Products, WDS, SCCM.

  2. Sound knowledge of windows OS, MS Severs, endpoints hardware and related troubleshooting.

  3. At least 5 years + years of total IT experience with minimum 2 years of experience with IT

Helpdesk / service desk in resolving technical escalation at level 2 and above profile.

  1. Microsoft/O365/Azure Certification.

  2. Networking and security certification are an added advantage.

  3. Drive, self-motivation, and ability to work under own initiative.

  4. Excellent customer Service Skills, Excellent problem-solving skills.

  5. Proactive and creative, Attention to detail, Excellent research skills.

  6. Excellent English communication skill (both Written & Verbal).

  7. Customer-centric

  8. Problem Solver

  9. Critical thinker

  10. Can work under pressure

  11. Multi-tasking.

  • Technical Support Advisor

    1 hour ago

    Ahmedabad, Gujarat, India Aditi Tracking Support Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job DescriptionTechnical support advisor (GPS Tracking & Fleet Management)Position: Technical support advisorIndustry: GPS Tracking & Fleet ManagementLocation: Ahmedabad , Makrba,Prahlad nagarExperience: 2 to 4 YearsEmployment Type: Full-timeJob Overview:We are looking for a Customer Technical Advisor to provide expert guidance and support to clients...

  • Technical Support Advisor

    4 hours ago

    Ahmedabad, Gujarat, India Aditi Tracking Support pvt Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job descriptionJob DescriptionTechnical support advisor (GPS Tracking & Fleet Management)Position: Technical support advisorIndustry: GPS Tracking & Fleet ManagementLocation: Ahmedabad , Makrba,Prahlad nagarExperience: 2 to 4 YearsEmployment Type: Full-timeJob Overview:We are looking for a Customer Technical Advisor to provide expert guidance and support to...

  • Technical Support Engineer

    2 weeks ago

    Ahmedabad, Gujarat, India People and Culture Club Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionAt People and Culture Club, we believe that when people grow, organizations thrive. We help companies become truly people-centric by building purpose-driven, high-performing, and inclusive workplaces. With over 15 years of expertise in HR strategy, culture design, and talent alignment, we partner with organizations to turn their people...

  • Technical Support Engineer

    1 week ago

    Ahmedabad, Gujarat, India Inextrix Technologies Pvt. Ltd. Full time ₹ 1,50,000 - ₹ 28,00,000 per year

    We are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers.Technical Support Engineer responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support. You will use email and chat applications to give clients quick answers to simple...

  • Technical Support Engineer

    1 week ago

    Ahmedabad, Gujarat, India Rubik Infotech Pvt Ltd. Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    JOB DESCRIPTION: TECHNICAL SUPPORT ENGINEERPosition Overview:We are seeking a proactive and technically sound Technical Support Engineer to join our IT security team. In this role, you will be responsible for providing high-level support for cybersecurity and infrastructure products, including firewalls, endpoint protection solutions, and NAS (Network...

  • Technical Support Engineer

    1 week ago

    Ahmedabad, Gujarat, India Rubik Infotech Pvt Ltd. Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    JOB DESCRIPTION: TECHNICAL SUPPORT ENGINEERPosition Overview:We are seeking a proactive and technically soundTechnical Support Engineerto join our IT security team. In this role, you will be responsible for providing high-level support for cybersecurity and infrastructure products, includingfirewalls, endpoint protection solutions, and NAS (Network Attached...

  • Technical Support Engineer

    2 weeks ago

    Ahmedabad, Gujarat, India Praeclarum Tech Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    We are seeking a highly motivated and skilled Product Support Engineer with strong experience in Linux and Windows environments. The ideal candidate will be responsible for Own end-to-end troubleshooting across Linux and Windows environmentsand provide customer support via email, phone, and live chat. This role requires excellent problem-solving abilities,...

  • Technical Support Engineer

    1 week ago

    Ahmedabad, Gujarat, India Rubik Infotech Pvt Ltd. Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Company OverviewRubik Infotech Pvt Ltd is a leading cybersecurity solutions provider based in Ahmedabad, Gujarat. With a strong dedication to protecting digital assets and ensuring business continuity, we empower businesses through advanced IT security services. Established in the Computer and Network Security industry, our goal is to define a secure digital...

  • Sr. Technical Sales Engineer

    1 week ago

    Ahmedabad, Gujarat, India Multispan Control Instruments Pvt Ltd Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Roles & Responsibilities:Sr. Technical Sales Engineer typically has a strong background in engineering or a related technical field. This knowledge is crucial for understanding the intricacies of the products or solutions being sold.They must thoroughly understand the technical features and benefits of the products or services they are selling. This includes...

  • Technical Support Engineering

    1 week ago

    Ahmedabad, Gujarat, India Microsoft Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution,...