Technical Support Engineer

Skills:
- Technical Expertise in Water Treatment, Installation, Commissioning & Troubleshooting, Problem-Solving & Analytical Skills, Techno-Commercial Understanding, Training and Communication Skills, Customer and Dealer Support, Technical Documentation and Reporting,
- Company Overview
- Doshion Poly Science Pvt Ltd, a prominent vertical of the Doshion Group, specializes in manufacturing ion exchange resins, pharma polymers and membrane performance chemicals since last 50 years
- With headquarters in Ahmedabad, the company delivers comprehensive water and wastewater treatment solutions
- Operating and exporting to over 40 countries, Doshion Poly Science Pvt Ltd is recognized for its commitment to quality in the manufacturing industry
- Job Overview
- Doshion Poly Science Pvt Ltd is seeking a Technical Support Engineer to join our Hydropod team in Ahmedabad
- This full-time role will involve providing technical expertise in water treatment systems and delivering exceptional support to our clients and dealers
- As a Technical Support Engineer, you will be crucial in ensuring client satisfaction through your technical acumen and problem-solving abilities
- Responsibilities
- Technical Support and Advisory:
- Provide technical assistance to sales teams, dealers, and customers regarding Hydropod products, including softeners, carbon filters, and related water filtration systems
- Address and resolve technical queries, offering practical solutions for installation, operation, and maintenance challenges
- Collaborate with dealers and customers to ensure the proper selection of Hydropod products for specific applications and water parameters by taking its water chemistry into consideration
- Installation, Commissioning, And Troubleshooting
- Oversee and guide dealers in the the installation, erection, and commissioning of automatic multi-port valve softeners, carbon filters, and other Hydropod products
- Perform on-site troubleshooting and repairs, ensuring the smooth operation of installed systems if required
- Train and guide dealers and end-users in the proper handling, maintenance, and operation of equipment
- Product Expertise And Training
- Develop in-depth knowledge of Hydropod products, including their features, applications, and benefits
- Conduct technical training sessions for sales teams and dealers to enhance their understanding of product capabilities and operational aspects
- Help in preparation technical manuals, troubleshooting guides, and training materials to support internal teams and external stakeholders
- Techno-Commercial Role
- Assist the sales team in preparing technically accurate proposals and presentations for clients
- Participate in discussions with potential customers to explain product specifications and ensure technical feasibility
- Support in developing competitive pricing and marketing strategies for technical projects based on market trends and customer requirements
- Understand the competitive products available in the market and educate internal and external teams about the difference between Hydropod products and its competitors
- Continuous Improvement
- Gather feedback from customers and dealers to identify areas for product improvement and relay suggestions to the R&D team
- Stay updated on industry developments and competitor offerings to enhance Hydropods technical edge
- Candidate Background And Requirements
- Experience and

Skills:
- Minimum 3-5 years of experience in the installation, commissioning, and troubleshooting of water softeners, carbon filters, and related water treatment equipment
- Hands-on experience with automatic multi-port valve softeners and other advanced water filtration systems is essential
- Technical aptitude with the ability to understand and explain technical concepts to non-technical stakeholders
- Proficiency in creating/ help design team create technical documentation, manuals, and reports
- Personal Attributes
- Excellent problem-solving skills with a customer-focused approach
- Strong communication and interpersonal skills for interacting with teams, dealers, and customers
- Ability to work independently and manage multiple technical support requests simultaneously
- Education
- Diploma or Bachelors degree in Mechanical, Chemical, or Environmental Engineering
- Certifications in water treatment technology or related fields are a plus
- Travelling Requirements
- Moderate travel within India to dealer locations and customer sites for technical support and training