Technical Support Engineer
2 weeks ago
Job Title: Technical Support
Location: Ahmedabad
Experience: 0 to 1 years
Employment Type: Full-time
Work Mode: (On-site)
Job Summary: We are seeking a skilled and experienced Technical Support Engineer to provide advanced technical support and troubleshooting to end-users. You will be responsible for handling escalated issues from the L1 team, resolving complex technical problems, and ensuring high customer satisfaction.
Key Responsibilities:
- Act as the second point of contact for end-users, handling escalations from L1 support.
- Troubleshoot hardware, software, and network issues via phone, email, or remote access.
- Monitor ticket queues and ensure timely resolution as per SLAs.
- Perform system diagnostics and assist in root cause analysis for recurring issues.
- Coordinate with internal IT teams and vendors for issue resolution. Maintain and update documentation for processes and technical procedures.
- Assist in deployment of software updates, patches, and security configurations.
- Provide support for end-user applications like MS Office, Outlook, VPN, etc.
- Handle Active Directory tasks user creation, password resets, group policies, etc.
- Maintain asset records and support onboarding/offboarding processes.
Thanks & Regards Chetna Gidde
HR Associate-Talent Acquisition
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