Technical Support Engineer

2 weeks ago


Ahmedabad, Gujarat, India Rigvedit Full time ₹ 4,00,000 - ₹ 6,00,000 per year

Job Title: Technical Support

Location: Ahmedabad

Experience: 0 to 1 years

Employment Type: Full-time

Work Mode: (On-site)

Job Summary: We are seeking a skilled and experienced Technical Support Engineer to provide advanced technical support and troubleshooting to end-users. You will be responsible for handling escalated issues from the L1 team, resolving complex technical problems, and ensuring high customer satisfaction.

Key Responsibilities:

  • Act as the second point of contact for end-users, handling escalations from L1 support.
  • Troubleshoot hardware, software, and network issues via phone, email, or remote access.
  • Monitor ticket queues and ensure timely resolution as per SLAs.
  • Perform system diagnostics and assist in root cause analysis for recurring issues.
  • Coordinate with internal IT teams and vendors for issue resolution. Maintain and update documentation for processes and technical procedures.
  • Assist in deployment of software updates, patches, and security configurations.
  • Provide support for end-user applications like MS Office, Outlook, VPN, etc.
  • Handle Active Directory tasks user creation, password resets, group policies, etc.
  • Maintain asset records and support onboarding/offboarding processes.

Thanks & Regards Chetna Gidde

HR Associate-Talent Acquisition

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