Senior Technical Support Engineer

1 week ago

Ahmedabad, Gujarat, India Azilen Technologies Full time ₹ 12,00,000 - ₹ 24,00,000 per year

Job purpose:

Support the planning, implementation, and maintenance of the organization's IT infrastructure, ensuring high availability, security, and efficiency of systems and networks.

Who you are:

  • 6-10 years of experience as the senior technical member of IT team, ensuring smooth daily IT operations.
  • BE/ B.Tech/ MCA/ Diploma in Computer Science, IT, or related field.
  • Manage on-premises & cloud infra (VMware, AWS, Azure) including provisioning, patching, backup, and recovery.
  • Administer and secure AD, firewalls, VPNs, endpoint protection, and email systems.
  • Drive automation of IT tasks and process improvements.
  • Work on operational activities: incident management, service requests, change management, asset inventory.
  • Collaborate with DevOps team on 20% of tasks (automation, cloud infra integration, CI/CD support)
  • Ensure compliance with ISO 27001, SOC2, and internal IT policies.
  • Provide technical mentoring to junior IT engineers.
  • Prepare IT documentation, SOPs, and audit reports.

What will excite us:

  • Industry certifications preferred: AWS/Azure Associate/Professional, RHCE, CCNA/CCNP, ITIL.
  • Infrastructure & Systems: Strong Linux & Windows administration, VMware/ESXi, Active Directory, patching.
  • Networking: LAN/WAN, VPN, firewalls (Sophos, Fortinet), load balancers.
  • Cloud Platforms: Hands-on with AWS & Azure — provisioning, monitoring, backup/DR.
  • Automation & Scripting: Python, Bash, or PowerShell for IT task automation.
  • Security & Compliance: Exposure to ISO 27001:2022, SOC2, GDPR standards.
  • Monitoring & Tools: Ticketing systems (Jira/ITDesk), SIEM/log servers (Splunk, ELK, Wazuh), asset management.
  • Soft Skills: Strong problem-solving, documentation, and cross-team collaboration.

What will excite you:

  • Opportunity to work on a large-scale enterprise solution building.
  • Opportunity to explore new technologies & frameworks with accomplished solution architects & industry leaders.
  • Will get exposure to the latest aspects of security, AI/ML, Business Domain, and data analytics.

Location:
Ahmedabad

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