Technical Support Executive

2 days ago

Hyderabad, Telangana, India Interscripts Software Full time ₹ 1,00,000 - ₹ 2,00,000 per year

Job Description: Technical Support Executive (Hyderabad Office US Support)

About the Role

We are seeking a proactive and detail-oriented Technical Support Executive to join our Hyderabad office. In this role, you will provide application and technical support to our US-based clients, ensuring timely issue resolution, seamless customer experience, and high service quality. This position requires excellent communication skills, strong problem-solving abilities, and the flexibility to work in rotating shifts to support US time zones.

Key Responsibilities

Technical & Application Support

  • Provide Level 1/Level 2 technical support for software applications and platforms used by US clients.
  • Troubleshoot application issues, system errors, login problems, integrations, and performance concerns.
  • Analyze logs, replicate customer issues, and document findings for engineering teams when required.
  • Diagnose and resolve technical queries via email, chat, or remote sessions.

Customer Interaction & Service Excellence

  • Act as the first point of contact for US customers needing application or technical assistance.
  • Maintain a customer-centric approach, building strong communication and trust with end users.
  • Provide timely updates, follow-ups, and clear guidance to customers.

Incident & Ticket Management

  • Log, track, and resolve support tickets using ticketing tools or CRM systems.
  • Prioritize and escalate issues based on severity and business impact.
  • Ensure SLAs, response times, and resolution timelines are met consistently.

Documentation & Process Adherence

  • Create and update knowledge base articles, FAQs, and troubleshooting guides.
  • Follow SOPs, compliance standards, and organizational workflows.
  • Document root causes, issue trends, and provide feedback to product/support leads.

Required Qualifications & Skills

  • Bachelor's degree in Computer Science, IT, Engineering, or related field.
  • 2 to 6 years of experience in technical support, application support, or IT helpdesk roles (freshers with strong technical aptitude may also be considered).
  • Strong understanding of web applications, databases, APIs, and basic networking concepts.
  • Experience with ticketing systems (Zendesk, Freshdesk, ServiceNow, Jira, etc.) preferred.
  • Excellent written and verbal communication skills.
  • Ability to handle clients in US time zones with empathy, professionalism, and patience.
  • Willingness to work in 24/7 rotating shifts (including night shifts).

Preferred Skills

  • Exposure to Healthcare IT process is a plus.
  • Familiarity with SQL queries and log analysis.
  • Knowledge of healthcare, fintech, or SaaS-based platforms (based on business domain).
  • Experience in remote support tools (AnyDesk, TeamViewer, etc.).

Work Location

Hyderabad (On-site)

Support for US Clients

Rotating Shifts (including night shifts)

  • ERP Technical Support Executive

    9 hours ago

    Hyderabad, Telangana, India Xorosoft Technologies Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job Title: Technical Support Executive Location: Hyderabad Shift: Night Shift (PST Time zone) Experience: 3+ yearsAre you an experienced technical support executive looking for a new challenge? Do you thrive in a fast-paced environment where you can work with cutting-edge technologies and create solutions that solve complex problems? If so, we are looking...

  • Technical Trainer

    7 days ago

    Hyderabad, Telangana, India Tek Support Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Job Title: Technical Trainer (Medical Device / Pharma)Location: Gachibowli, Hyderabad, TelanganaJob type: Full-timeJob Summary:Are you a technically strong professional with experience in the **Medical Device or Pharmaceutical industry**—and interested in bridging your technical knowledge with **recruitment and client engagement** for global medical...

  • Technical Specialist

    2 weeks ago

    Hyderabad, Telangana, India Tek Support Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Role : Technical Specialist (Medical Device / Pharma)*Location: Gachibowli, Hyderabad, TelanganaWork Type: 100% OnsiteShift Timing: Night Shift (06:30 PM – 03:30 AM IST)Experience Level:* 3–6 yearsAre you a technically strong professional with experience in the *Medical Device or Pharmaceutical industry—and interested in bridging your technical...

  • Technical Support Executive

    2 weeks ago

    Hyderabad, Telangana, India Xorosoft Technologies Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Title: Technical Support Executive (Accounting) Department: Customer Support Experience: 2-5 Years Qualification: B.Com / M.Com / MBA (Finance) Location: Hyderabad (Night Shift PST Timezone)Position Overview: We are seeking a highly motivated and detail-oriented individual with a strong accounting background to join our Customer Support team. As an...

  • Apple Technical Support Executive

    5 days ago

    Hyderabad, Telangana, India Softcell Technologies Full time ₹ 8,00,000 - ₹ 15,00,000 per year

    Job Title: Apple Technical Support ExecutiveJob Summary:-The Apple Technical Support Engineer will be responsible for providing technical assistance, troubleshooting, and maintenance for macOS, iOS, and Apple ecosystem devices for our customers. The role involves ensuring seamless device performance, secure configurations, and compliance with enterprise IT...

  • Technical Support

    2 days ago

    Hyderabad, Telangana, India Targix Technologies Pvt Ltd Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionTargix Technologies is an Ad-tech company leading innovation with two brands under its umbrella. DoDooH is an advanced DOOH platform with over 1000 screens in clinics across major metros in India, providing advertisers with hyperlocal and broad reach through an AI-based CMS optimizing for reach and frequency. CMS, the second brand, is a...

  • Technical support

    4 days ago

    Hyderabad, Telangana, India 21st century global services Full time ₹ 4,20,000 - ₹ 7,20,000 per year

    Technical support with international voice experience.Active directory.Office 365.Troubleshooting.exp: 1-3 Yrs Max.Location: Hyderabad.Mode of Interview: 2 Rounds Virtual.Mode of Work: WFO 5 days.Budget: 4.6 LPA.Job OverviewWe are seeking a Junior Technical Support professional with a focus on international voice experience for our Hyderabad location. This...

  • Technical Support Engineer

    4 days ago

    Hyderabad, Telangana, India Visualpath It Services Full time ₹ 3,50,000 - ₹ 6,50,000 per year

    "Looking for a Technical Support Executive to handle customer queries, resolve login and platform issues, guide users, manage tickets, and ensure timely follow-ups. Strong communication, troubleshooting skills, and customer focus required."

  • Technical Support

    2 weeks ago

    Hyderabad, Telangana, India Careernet Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Key Skills: Technical Support, ServiceNow, Dynatrace, New Relic, Production Support, Application SupportRoles and Responsibilities:Respond to technical issues reported via eyes-on-glass monitoring, ServiceNow incidents, and user reports.Lead and coordinate managed incident calls, demonstrating effective leadership and communication.Provide Level 2.5...

  • Technical Support

    4 days ago

    Hyderabad, Telangana, India Systra Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    It has been more than 60 years since SYSTRA has garnered expertise that spans the entire spectrum of Mass Rapid Transit System. SYSTRA India's valuable presence in India roots back to 1957, where SYSTRA worked on the electrification of Indian Railways. Our technical excellence, holistic approach and the tremendous talent provides a career that puts people...