Apple Technical Support Executive

4 days ago

Hyderabad, Telangana, India Softcell Technologies Full time ₹ 8,00,000 - ₹ 15,00,000 per year

Job Title: Apple Technical Support Executive

Job Summary:-

The Apple Technical Support Engineer will be responsible for providing technical assistance, troubleshooting, and maintenance for macOS, iOS, and Apple ecosystem devices for our customers. The role involves ensuring seamless device performance, secure configurations, and compliance with enterprise IT and security policies (including BFSI standards, if applicable).

Key Responsibilities:-

  • Provide Level 1 & 2 technical support for macOS, iOS, and Apple peripherals (MacBook, iMac, iPad, iPhone).
  • Manage device onboarding, configuration, and compliance using MDM solutions such as Jamf Pro or Intune.
  • Troubleshoot hardware, software, and network connectivity issues for Apple devices.
  • Support email and collaboration tools (e.g., Apple Mail, Microsoft Outlook, Google Workspace, Microsoft Teams).
  • Coordinate with internal team and OEM for escalations, replacements, and warranty claims.
  • Knowledge on Manage updates, patches, and OS upgrades through Apple Business Manager and enterprise tools.
  • Ensure adherence to security frameworks, including device encryption, compliance policies, and endpoint protection.
  • Document incident resolutions, FAQs, and user guides.
  • Conduct periodic training sessions for end-users to enhance productivity using Apple devices.
  • Participate in projects involving Apple ecosystem integration (SSO, certificate-based auth, NAC, etc.).

Required Skills and Qualifications:-

  • Bachelors degree in Information Technology, Computer Science, or related field.
  • 23 years of experience in Apple device management or enterprise technical support.
  • Strong hands-on knowledge of macOS, iOS, and Apple Business Manager (ABM).
  • Familiarity with network troubleshooting tools and protocols (Wi-Fi, DHCP, VPN, NAC).
  • Understanding of enterprise security compliance, especially in regulated sectors (e.g., BFSI).
  • Excellent communication, problem-solving, and customer service skills.

Preferred / Good-to-Have Skills:-

  • Certifications: Apple Device Support Professional or Apple Certified IT Professional. (If possible)
  • Experience in hybrid environments (Apple + Active Directory integration).
  • Basic understanding on automation scripting (bash, zsh, or Python).
  • Exposure to Zero Touch Deployment, DEP, and basic understanding on SSO integrations (Azure AD, Okta, etc.).

Skills:-

  • Strong interpersonal and collaboration skills.
  • Ability to work under pressure and prioritize multiple incidents.
  • Process-oriented and documentation-driven approach.
  • Continuous learner with a passion for Apple technologies.

  • Software Development Engineer in Support

    2 weeks ago

    Hyderabad, Telangana, India Apple Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Imagine what you could do here. At Apple, we believe new ideas have a way of becoming phenomenal products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish.The people here at Apple don't just create products — they create the kind of wonder that's revolutionised...

  • Software Development Engineer in Support

    1 week ago

    Hyderabad, Telangana, India Apple Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Imagine what you could do here. At Apple, we believe new ideas have a way of becoming phenomenal products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The people here at Apple don't just create products - they create the kind of wonder that's revolutionised entire...

  • Application Support Engineer

    3 days ago

    Hyderabad, Telangana, India Apple Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Imagine what you could do here. At Apple, we believe new ideas have a way of becoming phenomenal products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The people here at Apple don't just create products - they create the kind of wonder that's revolutionised entire...

  • Technical Lead- Systems Architecture

    2 weeks ago

    Hyderabad, Telangana, India Apple Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    The people here at Apple don't just build products— they craft the kind of wonder that has revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Imagine what you could do here. Join Apple, and...

  • Technical Architect

    2 weeks ago

    Hyderabad, Telangana, India Apple Full time US$ 1,20,000 - US$ 2,00,000 per year

    Imagine what you could do here. At Apple, we believe new ideas have a way of becoming phenomenal products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The people here at Apple don't just create products - they create the kind of wonder that's revolutionised entire...

  • Manager - Accessibility Lead

    2 weeks ago

    Hyderabad, Telangana, India Apple Full time US$ 1,50,000 - US$ 2,00,000 per year

    At Apple, we believe that technology is most powerful when it empowers everyone. Great ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Do you want to work somewhere that holds accessibility as a core value? Apple's IS&T Accessibility Center for Excellence (CoE) team is a group created with the purpose of...

  • Software Engineer

    2 weeks ago

    Hyderabad, Telangana, India Apple Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    At Apple, everything begins with the customer experience. Apple Ads extends this philosophy to advertising—helping people discover what they need while empowering advertisers to grow their businesses.Our technology delivers ads and sponsorships across Apple Services, including the App Store, Apple News, and MLS (Major League Soccer) Season Pass. Every...

  • Software Engineer

    2 days ago

    Hyderabad, Telangana, India Apple Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    At Apple, everything begins with the customer experience. Apple Ads extends this philosophy to advertising-helping people discover what they need while empowering advertisers to grow their businesses. Our technology delivers ads and sponsorships across Apple Services, including the App Store, Apple News, and MLS (Major League Soccer) Season Pass. Every...

  • Software Engineering Manager

    2 weeks ago

    Hyderabad, Telangana, India Apple Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Imagine what we could do together. At Apple, new insights have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job, and there's no telling what we could accomplish. Join Apple, and help us leave the world better than we found it.The IS&T (Information Systems and Technology)...

  • SAP Procurement, Master Data

    2 weeks ago

    Hyderabad, Telangana, India Apple Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    The people here at Apple don't just build products - we craft the kind of wonder that's revolutionised entire industries. It's the diversity of those people and their ideas that support the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Does an exciting, multifaceted, dynamic environment...