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ERP Technical Support Executive

2 weeks ago

Hyderabad, Telangana, India Xorosoft Technologies Full time ₹ 8,00,000 - ₹ 12,00,000 per year

Job Title: Technical Support Executive

Location: Hyderabad

Shift: Night Shift (PST Time zone)

Experience: 3+ years

Are you an experienced technical support executive looking for a new challenge? Do you thrive in a fast-paced environment where you can work with cutting-edge technologies and create solutions that solve complex problems? If so, we are looking for you

We are seeking a highly motivated Technical Support Executive with 3+ years of experience in

supporting ERP software. The ideal candidate will work a night shift and must have a 30-day notice period or be an immediate joiner.

Responsibilities

  • Provide technical support to customers via tickets, email, and virtual meetings.
  • Troubleshoot and resolve software-related issues in a timely manner.
  • Log and track customer issues in a ticketing system.
  • Ensure customer satisfaction by following up on open issues and keeping customers informed of progress.
  • Collaborate with development and QA teams to resolve customer issues.
  • Continuously improve knowledge of the ERP software and stay current with industry developments.

Requirements

3+ years of experience in technical support for ERP software.

Strong problem-solving skills.

Excellent communication skills, both written and verbal.

Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

Education

Bachelor's or Master's degree in Computer Science, Software Engineering, or related field.

If you are an energetic, self-motivated, and detail-oriented individual with a passion for providing

excellent customer service, please submit your resume for consideration. We offer competitive salary packages, a supportive work environment, and opportunities for growth and advancement. If you are a technical support professional with a passion for helping customers, we encourage you to apply for this position.