Operations Manager- B2B

2 weeks ago

Bengaluru, Karnataka, India Shadowfax Technologies Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Key Responsibilities:Sales & Client Management:

  • Drive B2B sales strategy to onboard new clients across industries like manufacturing, FMCG, retail, pharma, and e-commerce.
  • Manage key enterprise accounts to ensure retention and revenue growth.
  • Develop and present tailored logistics solutions based on client needs.
  • Lead pricing negotiations, contract closures, and commercial discussions.
  • Collaborate with internal teams to ensure effective onboarding and service initiation.

Operations Management:

  • Oversee end-to-end logistics operations, ensuring SLA adherence, cost efficiency, and service quality.
  • Manage daily delivery operations, route planning, fleet utilization, and hub productivity.
  • Implement best practices for process optimization, resource planning, and performance monitoring.
  • Lead a team of ground operations staff, hub leads, and support teams to ensure timely execution.
  • Ensure real-time issue resolution, minimize escalations, and maintain client satisfaction.

Performance & Reporting:

  • Monitor and drive key KPIs OTIF, TAT, fill rate, cost per delivery, and NPS.
  • Track operational health using dashboards and reporting tools.
  • Provide regular updates to senior leadership on sales pipeline, revenue targets, and service metrics.

Requirements:

  • 510 years of experience in B2B sales and logistics operations, with strong client handling exposure.
  • Prior experience in 3PL, last-mile logistics, express transportation, or supply chain management is preferred.
  • Excellent stakeholder management and communication skills.
  • Strong analytical skills and experience with data-driven decision making.
  • Ability to lead cross-functional teams in a fast-paced, target-driven environment.
  • Proficient in MS Excel, Google Sheets, and CRM/ERP systems.

Preferred Industry Background:

  • Logistics / 3PL / 4PL
  • E-commerce Delivery
  • B2B Transportation / Express Logistics
  • Warehousing & Distribution

What Shadowfax Offers:

  • Competitive compensation with lucrative performance incentives.
  • Opportunity to work with leading enterprise clients and scalable logistics models.
  • A high-impact role in one of Indias fastest-growing logistics companies.
  • Transparent and merit-driven work culture.

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