Assistant Manager-CT-B2B

1 week ago

Bengaluru, Karnataka, India Shadowfax Technologies Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Role Overview:

We are looking for a dynamic and detail-oriented professional to join our B2B Control Tower team. The role involves end-to-end visibility, monitoring, and management of large-scale B2B logistics operations, ensuring seamless execution of shipments, proactive exception handling, stakeholder management, and process excellence. The ideal candidate will bring strong analytical skills, problem-solving ability, and operational expertise to improve the service levels and optimize cost efficiency across the supply chain.

Key Responsibilities:

  • Daily Operations:

  • Monitor day-to-day B2B shipment lifecycle across multiple channels (FTL/LTL/PTL/Express/Last-Mile).

  • Drive end-to-end visibility by tracking shipments, resolving exceptions, and ensuring SLA adherence.

  • Act as a single point of contact for escalations and real-time issue resolution.

  • Stakeholder Management:

  • Collaborate with internal teams (planning, customer service, operations, finance) and external partners (transporters, 3PLs, vendors).

  • Provide timely updates and insights to business stakeholders and clients.

  • Conduct regular business reviews and performance updates with partners.

  • Performance & Analytics:

  • Track key metrics: on-time delivery, damages, transit delays, and cost efficiency.

  • Perform root cause analysis for failures and implement corrective & preventive actions.

  • Publish daily/weekly/monthly dashboards, MIS, and client reports.

  • Process Improvement & Automation

  • Identify process gaps and design SOPs for scalable and reliable B2B logistics operations.

  • Support automation initiatives, digital tools adoption, and control tower enhancements.

  • Work closely with product/tech teams to drive visibility solutions and predictive analytics.

  • People Leadership:

  • Lead and mentor a small team of control tower executives/analysts.

  • Ensure adherence to processes, training, and continuous capability development.

Qualifications & Skills:

  • MBA / PGDM in Supply Chain, Operations, or related field preferred; Graduate with relevant experience may also apply.

  • Experience:

  • Assistant Manager: 35 years in logistics / supply chain operations with at least 2 years in a control tower or similar function.

  • Manager: 5–8 years in logistics / B2B operations with 2–3 years in a leadership/control tower role.

  • Strong understanding of B2B logistics models (FTL, PTL, express, warehousing, distribution).

  • Proficiency in Excel, Power BI (additional)
  • Strong analytical, problem-solving, and stakeholder management skills.
  • Excellent communication and interpersonal skills.
  • Ability to thrive in a fast-paced, high-pressure environment.

Key Success Metrics:

  • SLA adherence (On-time delivery, damage %, TAT).
  • Reduction in escalations & exception resolution time.
  • Cost optimization vs. baseline.
  • Partner & client satisfaction scores.
  • Adoption of digital tools & process improvements.

Let me know if anything else is required.

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