Telecalling Supervisor

3 days ago


New Town Kolkata West Bengal, India Meadowkart Pvt Ltd Full time ₹ 2,50,000 - ₹ 3,00,000 per year

Job Summary

The Telecalling Supervisor will be responsible for overseeing the telecalling team, ensuring achievement of daily/weekly/monthly targets, monitoring call quality, and guiding team members to improve performance. The role requires excellent communication, leadership, and coaching skills to maintain high productivity and customer satisfaction.

Key Responsibilities

  • Supervise day-to-day activities of the telecalling team.
  • Allocate call lists, set daily/weekly targets, and monitor achievement.
  • Motivate, guide, and train team members to improve performance.
  • Monitor live calls and recorded calls to ensure quality standards.
  • Handle escalated customer queries and provide quick resolutions.
  • Prepare daily/weekly/monthly reports on team performance.
  • Maintain discipline, attendance, and adherence to calling scripts/processes.
  • Coordinate with sales/marketing teams for lead updates and campaigns.
  • Conduct regular performance reviews and provide feedback.

Key Skills & Competencies

  • Strong communication and interpersonal skills.
  • Leadership and team management abilities.
  • Target-oriented with good analytical and problem-solving skills.
  • Knowledge of CRM tools, telecalling scripts, and reporting systems.
  • Ability to motivate and manage a diverse team under pressure.

Qualifications & Experience

  • Graduate in any discipline (preferred in Business/Commerce).
  • 2–5 years of experience in telecalling / telesales, with at least 1 year in a supervisory role.
  • Proficiency in MS Office and call management software.
  • Fluency in English, Hindi, and Bengali

Job Type: Full-time

Pay: ₹20, ₹25,000.00 per month

Language:

  • Hindi (Preferred)
  • English (Preferred)

Work Location: In person


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