
Telecalling Supervisor
3 days ago
Job Summary
The Telecalling Supervisor will be responsible for overseeing the telecalling team, ensuring achievement of daily/weekly/monthly targets, monitoring call quality, and guiding team members to improve performance. The role requires excellent communication, leadership, and coaching skills to maintain high productivity and customer satisfaction.
Key Responsibilities
- Supervise day-to-day activities of the telecalling team.
- Allocate call lists, set daily/weekly targets, and monitor achievement.
- Motivate, guide, and train team members to improve performance.
- Monitor live calls and recorded calls to ensure quality standards.
- Handle escalated customer queries and provide quick resolutions.
- Prepare daily/weekly/monthly reports on team performance.
- Maintain discipline, attendance, and adherence to calling scripts/processes.
- Coordinate with sales/marketing teams for lead updates and campaigns.
- Conduct regular performance reviews and provide feedback.
Key Skills & Competencies
- Strong communication and interpersonal skills.
- Leadership and team management abilities.
- Target-oriented with good analytical and problem-solving skills.
- Knowledge of CRM tools, telecalling scripts, and reporting systems.
- Ability to motivate and manage a diverse team under pressure.
Qualifications & Experience
- Graduate in any discipline (preferred in Business/Commerce).
- 2–5 years of experience in telecalling / telesales, with at least 1 year in a supervisory role.
- Proficiency in MS Office and call management software.
- Fluency in English, Hindi, and Bengali
Job Type: Full-time
Pay: ₹20, ₹25,000.00 per month
Language:
- Hindi (Preferred)
- English (Preferred)
Work Location: In person
-
▷ Immediate Start: Telecalling Executive
1 week ago
Kolkata, West Bengal, India 2COMS Full timeJob Title Telecaller Female Location Kolkata Job Summary We are seeking motivated and confident Female Telecallers to join our team in Kolkata The ideal candidate should possess excellent communication skills in English have a persuasive tone and be comfortable handling outbound and inbound calls Key Responsibilities Make outbound calls to...
-
Collection Supervisor
4 days ago
Ballygunge, Kolkata, West Bengal, India ENLIST MANAGEMENT CONSULTATNTS PVT LTD Full time**Enlist Management Pvt Ltd** **Job opening - Field Executive, Field supervisor, Telecaller.** Job type - **Collection & Recovery department** Education Qualification - 10th pass/12th pass Job location - Hooghly, Kolkata(Central Kolkata), Kolkata(Madhyamgram to Kestopur), Kolkata( Baranagar to Barrackpore) Kolkata South Zone(Tiljala, Topsia, Picnic...
-
Tele Calling Executive(Non Target)
4 days ago
Kolkata, West Bengal, India Recex Full timeHere’s a concise **Telecaller Job Description** in under 15 lines, suitable for a **non-target-based role** with a **minimum of 1 year of experience**: **Job Title**: Telecaller (Non-Target Based) **Experience Required**: Minimum 1 year - Handle inbound and outbound calls professionally. - Provide information about products/services to customers. -...
-
Tele Marketing Executive
3 days ago
New Town, Kolkata, West Bengal, India Meadowkart Pvt Ltd Full time ₹ 1,50,000 - ₹ 1,80,000 per yearJob SummaryThe Telecaller is responsible for making outbound calls to potential or existing customers, explaining products and services, answering queries, and generating leads or sales. The role also involves maintaining customer records, ensuring customer satisfaction, and meeting daily/weekly call targets.Key ResponsibilitiesMake outbound calls to...
-
Kolkata, India Arnav Telecom Private Limited Full timeTelecalling involves contacting customers or prospects via phone to:1. Gather information2. Conduct surveys3. Provide customer support4. Follow up on inquiries5. Collect feedbackKey skills: Communication, active listening, and data collection.Key Responsibilities: 1. Outbound Calling Make a high volume of outbound calls daily to prospective or existing...
-
Kolkata, India Best Hope Solutions Pvt Ltd Full timeFresher / Experience Candidate Required With Good English Command. With Minimum 6 Months Of Experience in UK Survey, Sales, Semi Sales, Claims or B2B Energy. Fixed Salary Plus Incentive & Floor Spiff. One Side Transport Given. PF / ESI/ MEDICLAIM is Provided. Interested Candidate Contact.We are hiring enthusiastic and customer-focused BPO Telecaller to...
-
Kolkata, India SEO MADE EASY Full timeSEO Made Easy is hiring Telecaller! Join our dynamic team and enjoy a fixed salary + attractive incentives. We're looking for enthusiastic, goal-driven individuals with good communication skills and a passion for sales and customer service. As a Telecaller, you'll connect with potential clients. This is your chance to grow with a leading digital marketing...
-
Male Telecaller for Night Shift
2 weeks ago
Kolkata, West Bengal, India IGLOBAL IMPACT ITES PVT LTD Full time**RESPONSIBILITIES**: - Oversee the sales process to attract new clients. - Work with senior team members to identify and manage risks. - Maintain fruitful relationships with clients and address their needs effectively. - Prepare and deliver pitches to potential investors. - Foster a collaborative environment within the organization. - Transfer call to the...
-
Telecaller
5 days ago
Madhyamgram, Kolkata, West Bengal, India Mohan Impressions Pvt. Ltd Full time**“Presto”** is a brand owned by ‘Mohan Impressions Pvt Ltd’, a Company incorporated in 1995 and has been pioneer in the field of Personalised Gifts. Based in Kolkata, ‘PRESTO’ is today India’s Leading Solution Provider for people who want to enter the business of Personalised Gifts with a wide array of Solutions like : Sublimation, Laser...
-
Kolkata, India Grocery Store Full timeIntroductionA Customer Support Telecaller in a grocery store plays a vital role in ensuring smooth communication between the store and its customers. As the primary point of contact over the phone, a telecaller is responsible for assisting customers with inquiries, handling complaints, taking orders, promoting offers, and providing information about products...