Telecalling Supervisor
3 days ago
Job Summary
The Telecalling Supervisor will be responsible for overseeing the telecalling team, ensuring achievement of daily/weekly/monthly targets, monitoring call quality, and guiding team members to improve performance. The role requires excellent communication, leadership, and coaching skills to maintain high productivity and customer satisfaction.
Key Responsibilities
- Supervise day-to-day activities of the telecalling team.
- Allocate call lists, set daily/weekly targets, and monitor achievement.
- Motivate, guide, and train team members to improve performance.
- Monitor live calls and recorded calls to ensure quality standards.
- Handle escalated customer queries and provide quick resolutions.
- Prepare daily/weekly/monthly reports on team performance.
- Maintain discipline, attendance, and adherence to calling scripts/processes.
- Coordinate with sales/marketing teams for lead updates and campaigns.
- Conduct regular performance reviews and provide feedback.
Key Skills & Competencies
- Strong communication and interpersonal skills.
- Leadership and team management abilities.
- Target-oriented with good analytical and problem-solving skills.
- Knowledge of CRM tools, telecalling scripts, and reporting systems.
- Ability to motivate and manage a diverse team under pressure.
Qualifications & Experience
- Graduate in any discipline (preferred in Business/Commerce).
- 2–5 years of experience in telecalling / telesales, with at least 1 year in a supervisory role.
- Proficiency in MS Office and call management software.
- Fluency in English, Hindi, and Bengali
Job Type: Full-time
Pay: ₹20, ₹25,000.00 per month
Language:
- Hindi (Preferred)
- English (Preferred)
Work Location: In person
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