Tele Caller Executive
3 days ago
Job Title: Telecaller (Australian Shift)
Location: Saltlake Sec V
Shift Timing: Australian Shift (as per business requirement)
Employment Type: Full-Time
Job Summary:
We are seeking a confident and enthusiastic Telecaller to handle outbound/inbound calls for our Australian clients. The ideal candidate will possess excellent communication skills, a customer-centric attitude, and the ability to build rapport with clients over the phone. Prior experience in international voice processes or sales is preferred.
Key Responsibilities:
- Make outbound calls to prospective customers in Australia to promote products/services or generate leads.
- Handle inbound queries professionally, providing accurate information and resolving issues promptly.
- Maintain detailed records of customer interactions, feedback, and call outcomes in the CRM system.
- Achieve daily/weekly/monthly call and sales targets.
- Follow communication scripts and comply with company and client policies.
- Provide feedback to the team leader/supervisor to improve call quality and customer satisfaction.
- Stay updated on product knowledge, process updates, and Australian market trends.
Requirements:
- Education: Minimum HSC/Graduate in any discipline.
- Experience: 6 months – 2 years in international voice process (preferably Australian or UK shift). Freshers with excellent communication skills may also apply.
- Skills:
- Excellent verbal communication in English with neutral/accented tone.
- Strong persuasion and negotiation abilities.
- Good listening and problem-solving skills.
- Basic computer literacy and experience with CRM tools.
- Benefits:
- Competitive salary with performance-based incentives.
- Weekend offs
- Supportive work environment with global exposure.
Job Type: Full-time
Pay: ₹12, ₹35,317.24 per month
Work Location: In person
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