Customer Relationship Executive
6 days ago
Role Overview
We are hiring Customer Relationship Executives (CRE) for our insurance team. In this role, you will speak with customers over calls, explain insurance plans, support them with their policy needs, and ensure they have a smooth experience.
Key Responsibilities
- Call customers for policy renewals, pending premiums, and follow up on insurance leads
- Clearly explain policy features, premiums, coverage, exclusions, and benefits
- Assist customers with KYC, documentation, policy updates, and basic claim-related queries
- Maintain accurate policy details, call logs, and customer records in the system
- Collect customer feedback and share important points with the team
- Build trust through polite communication and regular follow-ups
- Achieve daily/weekly calling and renewal targets
Requirements
Qualifications & Skills
- Experience: Minimum 1 year in telecalling, customer service, insurance sales, or similar calling roles
- Education: Graduation preferred
- Skills Required:
- Fluency in Gujarati (mandatory)
- Good communication in Gujarati and basic Hindi/English
- Strong phone-handling and active listening skills
- Basic computer knowledge (Excel, Email)
- Comfortable using CRM or policy management systems
- Good time management and follow-up discipline
Job Type: Full-time
Pay: ₹12, ₹30,000.00 per month
Work Location: In person
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