Key Account Manager-BD
2 weeks ago
Key Responsibilities:
1.Customer Satisfaction:
· Resolve customer issues and coordinate with internal teams for timely solutions.
· Lead customer meetings to address grievances and provide performance updates.
· Conduct regular site visits to monitor service quality and build relationships.
2.Communication:
· Respond promptly to customer requests and inquiries.
· Communicate key updates on policies, generation data, and any service stoppages.
3.O&M Agreement Execution:
· Ensure timely execution and renewal of O&M agreements before expiration.
4.Payment Collection:
· Issue invoices to customers and follow up on payments to ensure timely collection.
5.Statutory Certificates:
· Collect and manage required statutory documents (e.g., TDS and WCT certificates) from customers.
6.Customer Training:
· Educate customers on using CRM portals for service management and support.
Skills & Qualifications:
• Strong communication, customer service, and problem-solving skills.
• Knowledge of O&M processes and/or energy systems (preferred).
• Experience with CRM systems, invoicing, and contract management.
• Strong organizational skills and attention to detail.
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