Job Opening for Desktop Support Engineer

20 hours ago

Pune, Maharashtra, India Radical Technologies Full time ₹ 9,00,000 - ₹ 12,00,000 per year

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Position:
Desktop Support Engineer

Experience Required:
3 Years

Location:
Pune

Employment Type:
Full time

Job Overview
We are looking for a skilled Desktop Support Engineer with over 3 years of experience to provide first and second-level technical support to end-users. The role involves troubleshooting hardware and software issues, managing IT assets, supporting collaboration tools, and ensuring smooth day-to-day IT operations.

Key Responsibilities

  • Provide L1 and L2 support for desktops, laptops, printers, and mobile devices.
  • Install, configure, and maintain operating systems and software applications.
  • Troubleshoot hardware/software issues in person, remotely, or via phone/email.
  • Manage user accounts, permissions, and access rights in Active Directory.
  • Provide support for Microsoft 365 applications (Teams, Outlook, SharePoint, etc.).
  • Maintain and update IT asset inventory with proper documentation.
  • Assist in employee onboarding/offboarding including device setup and recovery.
  • Escalate unresolved technical issues to higher-level teams or vendors.
  • Ensure compliance with IT security policies and protocols.
  • Participate in IT projects including system upgrades, migrations, and rollouts.

Requirements

  • Bachelors degree in Computer Science, IT, or a related field (preferred).
  • 3 years of experience in desktop/end-user support.
  • Strong knowledge of Windows OS, Active Directory, and Microsoft 365.
  • Experience with hardware troubleshooting, installation, and upgrades.
  • Familiarity with remote support tools and ticketing systems.
  • Good communication and problem-solving skills.
  • Ability to work independently and as part of a team.

Preferred Skills

  • Basic knowledge of networking (LAN/WAN, DNS, DHCP).
  • Exposure to ITIL practices and documentation.
  • Experience in supporting mobile device management (MDM) solutions.

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