Customer Success Executive Bengaluru, India

3 days ago

Bengaluru, Karnataka, India Locad Full time ₹ 6,00,000 - ₹ 12,00,000 per year
What you'll focus on 1. Relationship Management

  • Own and manage relationships with UAE-based clients.

  • Conduct regular touchpoints—including check-ins and monthly/quarterly business reviews.

  • Identify areas of improvement and growth opportunities.

2. Onboarding

  • Collaborate closely with the onboarding team to onboard new customers.

  • Set expectations, clarify client needs, and ensure a smooth transition into our platform.

3. Training

  • Provide in-depth training to customers on platform tools and features.

  • Work closely with the product team to ensure customers fully understand and utilize platform capabilities.

4. Data Analysis & Insights

  • Analyze customer data to identify trends and areas for improvement.

  • Develop strategies to increase retention, reduce churn, and improve revenue.

5. Customer Advocacy

  • Represent customer needs internally; share insights with cross-functional teams.

  • Ensure the platform evolves to meet customer requirements.

6. Cross-Functional Collaboration

  • Work with Sales, Operations, and Product teams to deliver an exceptional customer experience.

7. Renewals & Upsells

  • Drive contract renewals.

  • Identify upsell and cross-sell opportunities and clearly communicate our value proposition.

8. Freight Desk Support

  • Assist the Operations Manager in handling freight requests (Land/Air/Ocean).

  • Coordinate and manage transport activities.

What you bring Experience

  • 2–5 years in Customer Success or Account Management roles.

  • Experience handling business customers in logistics, e-commerce, or quick commerce.

Technical Skills

  • Working knowledge of WMS, OMS, and TMS platforms.

  • Ability to troubleshoot customer issues independently.

  • Strong analytical skills to interpret customer data and drive insights.

Behavioral Skills

  • Excellent communication skills with both technical and non-technical audiences.

  • Strong active listening and customer empathy.

  • Analytical thinker with the ability to identify patterns and solve problems.

Soft Skills

  • Strong relationship management and stakeholder coordination abilities.

Education

  • Bachelor's degree minimum; Master's degree is a plus.

  • Preferably in Business or Supply Chain.

Languages

  • Fluent in English and Hindi.

  • Malayalam is an advantage.

What you'll get

You'll become part of a diverse team that's globally distributed. We are a business that's been built in the post-pandemic era, with each employee being given the flexibility to create and build in their space.

We are meritocratic and believe in the potential of our employees, we look to go further each time and develop as a team.

In addition to an exceptional culture, fostered by 3 great founders, you'll also get the following;

  • Annual Bonus
  • 25 days leave.
  • Health Insurance.
  • Macbook.
  • Annual L&D support.
Please limit to one application

We believe diversity and representation are key to creating not only a great product but also an amazing customer and employee experience. Fostering this starts with hiring -- therefore we do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or any other aspect that makes you, you.

  • Customer Success Executive

    1 week ago

    Bengaluru, Karnataka, India CashBook : UPI Wallets for Business Expenses Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Company DescriptionCashBook is a UPI-led expense management solution designed for businesses. The platform enables companies to issue UPI-powered digital wallets to employees, set spending limits, and control expenses effectively. By leveraging UPI technology, CashBook streamlines business expense management and enhances financial oversight for...

  • Customer Success Executive Bengaluru, India

    5 days ago

    Bengaluru, Karnataka, India Locad Full time ₹ 15,00,000 - ₹ 30,00,000 per year

    What you'll focus on1. Relationship ManagementOwn and manage relationships with UAE-based clients.Conduct regular touchpoints—including check-ins and monthly/quarterly business reviews.Identify areas of improvement and growth opportunities.2. OnboardingCollaborate closely with the onboarding team to onboard new customers.Set expectations, clarify client...

  • Customer Success Executive

    1 week ago

    Bengaluru, Karnataka, India Mudrex Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionWe at Mudrex are a cryptocurrency investment platform that aims to revolutionize the digital asset space. We empower individuals and institutions to invest with confidence by offering state-of-the-art technology, expert insights, and a secure environment to manage their crypto investments. Our mission is to simplify the process of...

  • Customer Success Manager, Public Sector India

    2 weeks ago

    Bengaluru, Karnataka, India Autodesk Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job DescriptionPosition OverviewWe are looking for a Customer Success Manager who can play a pivotal role in driving the success of our selected customers, specifically in the Public Sector, by overseeing how they are onboarded with Autodesk products and solutions, expanding their impact, and strengthening the partnership we have with government entities and...

  • Executive - Customer Success

    2 weeks ago

    Bengaluru, Karnataka, India Probe42 Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About ProbeProbe42 is a leading Fintech company that offers rich data insights on companies in India. Our platform provides access to over 500+ data points on 2.5 million companies, which are meticulously collected and curated from 760 data sources. Our comprehensive data points comprise detailed financials, such as balance sheets, profit and loss accounts,...

  • Customer Success Executive

    21 hours ago

    Bengaluru, Karnataka, India Skill Veda Full time ₹ 5,00,000 - ₹ 7,00,000 per year

    Job DescriptionJob Role: Customer Success ExecutiveLocation: Whitefield, Bengaluru, Karnataka (On-site)Office:Working Days: 5 Days (Rotational Shift)Compensation: ₹5,00,000 – ₹7,00,000 per annum(Depends on experience)(Compensation includes PF, PGDM monthly fees of ₹6,666, and 10% variable of total pay)Eligibility CriteriaThis role is only for...

  • Customer Success Manager

    5 days ago

    Bengaluru, Karnataka, India Crest AI Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionCrest AI offers an automated supply chain tool that aids SMBs and D2Cs in boosting revenue growth by reducing frequent stock-outs. Crest's solutions have helped customers decrease stock-outs by 50%, leading to a 15% increase in top-line revenue within three months of implementation. Trusted by companies like Lenskart, Samosa Party, and...

  • Customer Success Executive

    5 days ago

    Bengaluru, Karnataka, India MCUBE Full time ₹ 4,50,000 - ₹ 9,00,000 per year

    Kindly note : This job is only for Juniors in Customer Success role with 1 - 2 years of experience.Location :Whitefield, Bengaluru, KarnatakaExperience :1 - 2 yearsWorking days :5 daysWork mode :On - siteKey Responsibilities :Develop and maintain strong, long-term relationships with key clientsAct as the main point of contact for assigned accounts, handling...

  • Customer Success Manager

    6 days ago

    Bengaluru, Karnataka, India Stripe Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    About StripeStripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead....

  • Customer Success Executive

    6 days ago

    Bengaluru, Karnataka, India Livin Interiors Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionWelcome to Livin Interiors, rated as one of the best Interior Design firms in Bangalore. We are design evangelists dedicated to setting the standard of interior design in India and achieving our ambitious goals quickly. Our mission is to create environments that enhance mood, energy, and productivity. We strive to bring aesthetic beauty...