Customer Success Executive

5 days ago

Bengaluru, Karnataka, India MCUBE Full time ₹ 4,50,000 - ₹ 9,00,000 per year

Kindly note : This job is only for Juniors in Customer Success role with 1 - 2 years of experience.

Location :
Whitefield, Bengaluru, Karnataka

Experience :
1 - 2 years

Working days :
5 days

Work mode :
On - site

Key Responsibilities :

  • Develop and maintain strong, long-term relationships with key clients
  • Act as the main point of contact for assigned accounts, handling all client communications and needs
  • Understand customer requirements and business objectives to provide relevant solutions and services
  • Coordinate with internal departments (sales, operations, finance, technical support) to ensure smooth execution of client requests and deliverables
  • Monitor account performance, resolve issues, and ensure timely delivery of products/services
  • Prepare regular reports on client activity, sales performance, and market trends
  • Identify opportunities to grow business within existing accounts and assist in upselling or cross-selling efforts
  • Assist in the development and implementation of strategic account plans
  • Ensure high levels of customer satisfaction and retention
  • Handle client escalations professionally and ensure resolution

Qualifications :

  • Bachelor's degree in Business Administration, Marketing, or related field
  • Proven experience in client relationship management or account handling years preferred)
  • Excellent communication and interpersonal skills
  • Strong organizational and problem-solving abilities
  • Customer-focused mindset with a proactive approach
  • Ability to work independently and as part of a team
  • Proficient in MS Office (Excel, Word, PowerPoint); CRM experience is a plus

Key Competencies :

  • Relationship Management
  • Communication and Negotiation
  • Strategic Thinking
  • Time Management
  • Sales and Customer Service
  • Problem Solving

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