Customer Success Manager

About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About The Team
Stripe's Customer Success (CS) team supports revenue growth across GTM by helping a broad book of users activate, grow, and maximize their performance on Stripe.

What you'll do

We are looking for motivated and curious Customer Success Managers to help build Stripe's Scaled Revenue Suite (RS) Customer Success motion. You will have a unique opportunity to help shape how we create impact with customers at scale.

Scaled RS CSM's will run targeted engagements with customers to ensure they are successful, growing, and maximizing their investment on Stripe. The ideal candidate will be a builder, someone who is analytical and creative who enjoys both defining and executing new processes. This role involves working closely with sales, partner managers, and operations teams to engage customers in product, payment, technical, and risk conversations.

Responsibilities

• Help scope, build, and execute processes and programmes to drive success for users across Stripe's Revenue Suite product, at scale
• Manage account health of Revenue Suite customers via proactive outreach
• Serve as a trusted product advisor to customers by delivering digital and 1:many content on Stripe's Revenue Suite product
• In coordination with account teams, support expansion of Revenue Suite customers - identifying & surfacing opportunities to ensure customers are successful

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply.

Minimum Requirements

• 7+ years experience in a client-facing role, ideally customer success, consulting, financial services, account management, or sales, preferably working with a technical product
• Strong business sense and ability to understand the drivers and strategy of our users' businesses
• Proven experience with complex, regulated SaaS/Fintech products, particularly in domains like tax, compliance, or financial reporting
• Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions
• Strong analytical skills and ability to navigate data and people to find answers
• Strong operating rigor, including organizational and time management skills
• Strong business presence and presentation skills
• A capability to work well with a wide range of people, both internally and externally, including working with a team of sales and services peers
• Motivation and flexibility to work well in a high-growth, dynamic environment

Hybrid work at Stripe

Office-assigned Stripes spend at least 50% of the time in a given month in their local office or with users. This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for individuals and their teams.

In-office expectations

Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in our Bucharest, Romania site have an 80% in-office expectation, and those in Stripe Delivery Center roles in Mexico City, Mexico and Bengaluru, India work 100% from the office. Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible.

Pay and benefits

Stripe does not yet include pay ranges in job postings in every country. Stripe strongly values pay transparency and is working toward pay transparency globally.