Customer Success Manager

2 weeks ago

Bengaluru, Karnataka, India Crest AI Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Company Description

Crest AI offers an automated supply chain tool that aids SMBs and D2Cs in boosting revenue growth by reducing frequent stock-outs. Crest's solutions have helped customers decrease stock-outs by 50%, leading to a 15% increase in top-line revenue within three months of implementation. Trusted by companies like Lenskart, Samosa Party, and Salad Days, Crest was co-founded in 2022 by Rahul Vishwakarma, Akhil Kumar, and Yogesh Byahatti to simplify supply chain operations. The company employs AI to accurately predict demand and automate purchase and replenishment planning.

Role Description

This is a full-time on-site role for a Customer Success Manager, located in Bengaluru. The Customer Success Manager will be responsible for ensuring customer satisfaction, building and maintaining relationships, retaining customers, and delivering excellent customer service. Day-to-day tasks will include analyzing customer data, addressing customer inquiries, and working closely with teams to ensure the successful implementation of our solutions.

Qualifications

Minimum 2 years of

  • Experience in ensuring Customer Satisfaction and delivering excellent Customer Service
  • Strong Analytical Skills for analyzing and interpreting customer data
  • Skills in Customer Retention and Relationship Building
  • Excellent written and verbal communication skills
  • Ability to work on-site in Bengaluru
  • Experience in the technology or supply chain industry is a plus
  • Bachelor's degree in Business, Marketing, or a related field

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