Customet support executive

2 weeks ago

Bengaluru, Karnataka, India Zeitgeist Retail Pvt. Ltd. (ZRPL) Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Company Description

Zeitgeist Retail Private Limited (ZRPL) is an E-Commerce Technology and Services company, headquartered in Bengaluru, India.

ZRPL manages end-to-end services for leading brands, including product listing, catalog management, stock planning, accounts reconciliation, and sales return management. The company's flagship product, ZEPP, is an 'E-Commerce as a Service' platform integrated through APIs with several vendors and serves Employee Purchase Programs and Student Purchase Programs across India. ZEPP partners with companies to expand its reach and currently offers 100+ brands to over 2 million consumers.

Role Description

We are looking for an empathetic, proactive, and highly organized Customer Support Representative to join our dynamic team. In this role, you will be the first point of contact for our valued customers, providing exceptional service and ensuring their satisfaction throughout their shopping journey. If you have a passion for helping people, thrive in a fast-paced e-commerce environment, and are eager to make a significant impact on our brand's reputation, we encourage you to apply

Qualifications


•Proven experience in a customer service role, preferably in an e-commerce or retail environment.


• Exceptional written and verbal communication skills with a friendly and professional demeanor.


• Strong problem-solving abilities and a proactive approach to issue resolution.


• Ability to empathize with customers and defuse challenging situations calmly and effectively.


• Proficiency with customer service software (e.g., Zendesk, Freshdesk, Shopify helpdesks) and CRM systems.

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