It Support Executive

2 weeks ago

Bengaluru, Karnataka, India Talent Bridge Consultancy Services Full time ₹ 7,00,000 - ₹ 70,00,000 per year

Position: IT Support Executive

Location: Bengaluru

Department: IT / Infrastructure Support

Role Overview:

We are seeking an IT Support Executive who will be responsible for managing employee access, handling IT-related queries, and ensuring smooth day-to-day operations of IT systems. The role also requires basic working knowledge of bash and PowerShell scripts, and related technologies to support in-house applications and troubleshoot system issues.

Key Responsibilities:

  • Manage onboarding of new employees by creating and managing user accounts, email IDs, and access rights across systems.
  • Provide first-line support for IT-related issues including hardware, software, and network troubleshooting.
  • Monitor and resolve helpdesk tickets in a timely manner.
  • Collaborate with internal teams to resolve system access or application-related issues.
  • Assist in maintaining and updating internal applications (basic bash/PowerShell scripts knowledge required).
  • Experience in Linux servers.
  • Ensure IT security policies are followed while granting access to systems and data.
  • Support periodic audits of IT systems and employee access.
  • Maintain documentation of IT processes, user guides, and FAQs for employees.
  • Coordinate with vendors and external support teams when required.

Required Skills & Qualifications:

  • Bachelors degree/diploma in Computer Science, IT, or related field.
  • 13 years of experience in IT support or system administration.
  • Basic knowledge of PHP and ability to understand & troubleshoot simple scripts.
  • Working knowledge of database access, and troubleshooting.
  • Familiarity with Windows/Mac OS, MS Office 365, and networking fundamentals.
  • Good understanding of IT security principles and access management.
  • Strong problem-solving and communication skills.
  • Ability to multitask and handle pressure in a fast-paced environment.

Preferred Skills:

  • Knowledge of web applications and databases.
  • Experience with Active Directory, VPN, and email management systems.

Exposure to IT ticketing/helpdesk tools (e.g., Jira, ServiceNow, Freshdesk).

CTC: Up to INR 7 LPA

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