IT Support Engineer

2 days ago


Bengaluru, Karnataka, India Apex It Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Role Title : Senior Engineer IT Support

Department : IT Infrastructure

Reports To : IT Manager / IT Head

Location : Bangalore

Shifts : Flexibility to work in 24x5 shifts as per Rota

Work Type : Full-time | Onsite

Role Summary :

The Senior Engineer IT Support is responsible for end-user computing, coordination with service providers for network and infrastructure, backup management, IT project support, vendor management, and licensing administration. The role requires in-depth experience with technologies like Windows 11 Enterprise, Windows Server 2022, Fortinet Firewalls, Microsoft 365 Apps, Intune, and backup systems. It also includes vendor coordination for Microsoft 365 licensing and proactive involvement in IT infrastructure planning and deployments.

Key Responsibilities :

  1. End-User Device Management :

  2. Deploy, configure, and troubleshoot Windows 11 Enterprise laptops and desktops.

  3. Manage software deployment, security baselines, and patching using Microsoft Intune.

  4. Ensure compliance with endpoint encryption, antivirus, and access policies.

  5. Network Management and Planning (via Service Providers) :

  6. Coordinate with network service providers for uptime, escalations, and capacity upgrades.

  7. Support Fortinet firewall configuration (VPNs, NAT, routing, security rules).

  8. Assist in planning and documenting network expansions, upgrades, and segmentation.

  9. Server and Infrastructure Support :

  10. Provide support for Windows Server 2022 (AD, DNS, DHCP, file shares).

  11. Monitor server performance, patch levels, and event logs.

  12. Implement and verify GPOs, domain join processes, and server maintenance routines.

  13. Backup and Restore Management :

  14. Ensure scheduled backups of critical servers and end-user data are completed.

  15. Monitor backup job statuses, test restores, and report failures.

  16. Work with backup solution vendors to maintain disaster recovery readiness.

  17. Microsoft 365 Apps, Intune & License Management :

  18. Provide expert support for Microsoft 365 Apps (Outlook, Excel, Teams, OneDrive).

  19. Administer Intune for device enrollment, compliance, MAM/MDM policies, and app deployment.

  20. Coordinate with vendors for procurement, renewal, and allocation of Microsoft 365 licenses (E3, E5, F3).

  21. Track license utilization and optimize cost.

  22. Application & Software Lifecycle Support :

  23. Oversee installation, updates, and support for enterprise applications.

  24. Maintain a software asset inventory and manage licensing compliance.

  25. Work with internal users to troubleshoot and improve software usability.

  26. Vendor & Service Provider Management :

  27. Serve as the technical point of contact for IT vendors and service partners.

  28. Monitor and escalate SLA breaches, support vendor evaluations and contract renewals.

  29. Coordinate implementation and support efforts from third-party IT providers.

  30. Participation in IT Projects :

  31. Collaborate in planning, execution, and documentation of IT infrastructure and application projects.

  32. Provide technical input during procurement, implementation, and testing phases.

  33. Contribute to project rollout plans, user training, and change management.

  34. Documentation & Reporting :

  35. Maintain SOPs, configuration baselines, asset records, and access control logs.

  36. Provide regular reports on support metrics, compliance posture, and audit readiness.

  37. Document incident RCAs and maintain knowledge base articles for known issues.

  38. Security & Compliance :

  39. Implement and maintain endpoint security measures including Defender for Endpoint, DLP, and BitLocker.

  40. Support compliance audits (ISO 27001, internal controls) with relevant documentation and technical input.

  41. Review logs from Fortinet, Defender, and Intune to ensure security posture.

Qualifications & Skills :

  • Bachelors degree in Computer Science, Information Technology, or equivalent.

  • 9- 12 years of experience in enterprise IT support or infrastructure roles.

  • Technical expertise in :

  • Windows 11 Enterprise, Windows Server 2022

  • Microsoft Intune, Microsoft 365 Admin Center

  • Fortinet firewall configuration

  • Endpoint and server backup systems (e.g., Veeam, Acronis, or similar)

  • Hands-on experience coordinating with MSPs and software/hardware vendors.

  • Microsoft and ITIL certifications preferred.

  • Strong documentation and communication skills.



  • Bengaluru, Karnataka, India Akshaya IT Business solutions Full time

    Role : TrackWise Support Engineer.Mandatory Skills : TrackWise, Java, Web Admin, Team Access, Crystal Report, QM.Notice Period : Immediate30 Days.Primary Responsibilities :- Provide technical support for TrackWise users, troubleshooting and resolving issues promptly.- Perform system monitoring, health checks, and performance tuning.- Manage user accounts,...


  • Bengaluru, Karnataka, India SMARTWORK IT SERVICES Full time

    Job Title : SWIFT Gateway Support EngineerExperience : 48 Years (with strong background in SWIFT gateway operations, troubleshooting, and integrations)Job Description : We are seeking a skilled SWIFT Gateway Support Engineer to provide technical support, incident management, and integration troubleshooting for SWIFT gateway software and related...


  • Bengaluru, Karnataka, India ASTRA TECHNOLOGY IT SERVICES (OPC) PRIVATE LIMITED Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for a Desktop Support Engineer located in Bengaluru. The Desktop Support Engineer will be responsible for providing technical support for desktop computers, assisting with printer support, troubleshooting hardware and software issues, and ensuring the smooth...

  • Cloud Engineer

    4 days ago


    Bengaluru, Karnataka, India Tek Support Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Title:Cloud EngineerExperience Required:10+ YearsLocation:RemotePosition Overview:We are seeking a highly experienced Cloud Engineer Trainer with over a decade of expertise in designing, implementing, and optimizing cloud infrastructure. The role requires strong proficiency in cloud platforms, automation, security, and scalability, with the ability to...

  • SM/OM/AM Support

    2 days ago


    Bengaluru, Karnataka, India IT Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Location : Bangalore. Experience : 5-8 years. Job Description : We are looking for Support and Maintenance Engineers with expertise in ITSM, ITOM, and ITAM to provide technical support, troubleshoot issues, and maintain IT service management platforms. Key Responsibilities :Provide L2/L3 support for ITSM/ITOM/ITAM tools. Troubleshoot and resolve incidents,...

  • Data Entry Operator

    6 days ago


    Bengaluru, Karnataka, India Design Engineer Full time ₹ 2,64,000 per year

    We are seeking a dedicated and detail-oriented Data Entry Operator (DEO) to support R&D projects. The role involves accurate data entry, documentation, and maintenance of research records in secure systems. The DEO will assist scientists, engineers, and administrative staff by ensuring timely and error-free handling of project information.Key...


  • Bengaluru, Karnataka, India CAPRUS IT PRIVATE LIMITED Full time

    Job Title : Senior OSM Infrastructure Support EngineerLocation : Bengaluru Experience : 4-8 yearsQualification : B.E./B.Tech.Employment Type : Full-TimeWork Mode - HybridKey Responsibilities :- Install, configure, and maintain Oracle Service Management (OSM) infrastructure, including servers, databases, and related components.- Monitor system performance,...


  • Bengaluru, Karnataka, India TRDFIN Support Services Pvt Ltd Full time

    Role Overview: We are seeking an experienced FIS Quantum/Echos Production Support Service Engineer to provide end-to-end support for our treasury management systems, ensuring smooth technical operations, governance, and compliance in line with business needs. Key Responsibilities: Financial Systems Support Provide complete support for FIS Quantum and...


  • Bengaluru, Karnataka, India TRDFIN Support Services Pvt Ltd Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Role Overview:We are seeking an experiencedFIS Quantum/Echos Production Support Service Engineerto provide end-to-end support for our treasury management systems, ensuring smooth technical operations, governance, and compliance in line with business needs.Key Responsibilities:Financial Systems SupportProvide complete support for FIS Quantum and Echos...

  • IT Support Engineer

    1 week ago


    Bengaluru, Karnataka, India REBEL FOODS Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Role & responsibilities This is a internship on-site role for an IT Support Engineer located in Delhi. The IT Support Engineer will be responsible for providing technical support, troubleshooting IT systems, performing system administration tasks, and assisting with help desk support on a day-to-day basis.QualificationsTechnical Support and Information...