AGM - Digital & Alliances Lead

Job Req ID: 48305

Location:
New Delhi, IN

Function: Retail

About:

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly 'Digital India' by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.

VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.

VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

VIL is an equal opportunity employer committed to diversifying its workforce.

Role

Digital & Alliances Lead

Job Level/ Designation

M2/ Asst. General Manager

Function / Department

Postpaid/ Digital & Alliances

Reports to

Cluster Postpaid Head

Job Purpose

Build & scale up quality postpaid acquisitions agenda for the cluster, through differentiated & best in class experience around digital lead fulfilment, in-store digital experience, localized alliances & initiatives and Enterprise tie ups

Key Result Areas/Accountabilities

• Achieve acquisition net of churn as per DB for all segment through Retail – Digital, Enterprise (SOHO/ SME), IOIP through large accounts

• Grow digital net acquisition contribution to total cluster postpaid sales

• Drive digital order fulfilment as per defined SOPs of first call & delivery TAT. This will be through dedicated partners & Vi retail stores

• Develop & launch immersive digital experience initiatives, at Vi Stores so as to make them a destination of choice for telecom

• Enterprise tie ups & Local activations at HNI catchments for quality Postpaid acquisitions

• Streamlining process/Defining processes for smooth verification/activation/collection for enterprise accounts

• Liaise & build equity with cluster marketing, cluster retail & corporate team, to ensure timely & impactful roll outs / GTM

Core Competencies, Knowledge, Experience

• Understands ecommerce fulfilment process
• Operational excellence & team player
• Problem solving, strategic & analytical capabilities
• Process improvement mind set

Years of Experience

7-10 years of experience in Channel Sales & Distribution in B2B & B2C environment

Direct reports

Nil

Vodafone Idea Limited (formerly Idea Cellular Limited)

An Aditya Birla Group & Vodafone partnership