Lead Generation

1 week ago


Faridabad, Haryana, India Pinq Polka Full time ₹ 40,000 - ₹ 60,000 per year

Company Description

At PINQ, we believe that every woman deserves to feel confident, comfortable, and empowered every single day. We provide high-quality products that address both women's hygiene and fashion needs, helping them navigate each day with assurance and poise. Our mission is very simple: to set the foundation for women's empowerment and provide solutions that help women reach their full potential.

Role Description

  • Make outbound calls to customers for:
  • Order confirmations (COD, prepaid, and RTO orders)
  • Collecting customer feedback and post-purchase experience
  • Engaging with customers who have visited or shown interest on the website
  • Address customer queries related to products, orders, and deliveries professionally.
  • Upsell and cross-sell suitable products or add-ons to increase order value and customer satisfaction.
  • Record and update orders and upsells accurately in Shopify.
  • Maintain complete and accurate call and order records in CRM systems.
  • Coordinate with internal departments for order fulfillment and issue resolution.
  • Achieve monthly revenue targets through effective upselling (no call targets).
  • Ensure all communication reflects the brand tone and customer-first approach.


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