Executive - Compliance
5 days ago
Contact HR Pragati on or share updated CV on
Role & responsibilities
• Conducting audits related to regulatory requirements.
• Conducting process related audits.
• Conducting daily/weekly briefing and review sessions.
• Conducting training for on-floor/ in-training agents to improve compliance.
- Reviewing and tracking completion of root cause analysis and action plan.
- Provides actionable data to various internal support groups as needed.
- Prepare and analyze internal and external compliance reports for management staff review.
- Acts as a Subject Matter Expert
Preferred candidate profile
• Minimum of 3 years of international voice (USA) BPO experience.
• Minimum of 1 year of Collections experience Voice.
• Should be comfortable working in night shifts.
• Should have excellent verbal and written communication skills.
• Should have good presentation skills.
• Should have basic MS Office skills (Excel, PPT & Word) & interpersonal skills.
• Should have the ability to execute policies, processes and procedures of the organization.
• Should be good at multitasking; able to consistently execute and complete the tasks within stringent deadlines
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