Customer Support Executive

3 days ago

Mumbai, Maharashtra, India Assignedge Network Pvt Ltd Full time

Job Title: Customer Support Activation Executive

Work Schedule: 6 days working (Sunday – Work from Home, one weekday off)

Working Hours: 10:00 AM – 7:00 PM

Compensation: 10%–15% hike on current salary

Job Location: On-site, Santacruz, Mumbai (Head Office)

Role Overview

The Customer Support Activation Executive is responsible for engaging with parents, assisting them in webinar registrations, and ensuring a smooth and positive experience throughout the activation journey. The role requires strong communication skills, consistent follow-ups, and accurate CRM documentation to meet attendance and engagement targets.

Key Responsibilities

  • Make outbound calls to parents to invite and register them for webinars.
  • Guide parents through the complete webinar registration process.
  • Clearly explain the value and benefits of attending the webinar.
  • Follow up with registered parents to confirm participation.
  • Send reminders and resolve issues related to attendance, including technical or scheduling challenges.
  • Maintain a high volume of daily outbound calls to meet attendance targets.
  • Address parent inquiries professionally and courteously.
  • Use international voice communication skills to interact with parents across different regions.
  • Accurately record call details, outcomes, and remarks in the CRM system.
  • Coordinate with webinar and support teams to resolve parent concerns efficiently.
  • Share parent feedback and suggest improvements to enhance processes and outcomes.

Required Skills & Competencies

  • Strong verbal communication and interpersonal skills
  • Experience in outbound calling or customer support roles
  • Ability to explain concepts clearly and confidently
  • Familiarity with CRM systems and call logging
  • Problem-solving mindset with a customer-first approach
  • Willingness to work in a target-driven environment

Job Type: Full-time

Pay: ₹25, ₹30,000.00 per month

Work Location: In person

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