Customer Success Manager
15 hours ago
Overview The Revinate Customer Success Manager for APAC (CSM) will lead the post-sales efforts in building processes and procedures that are successful and repeatable in delivering value to the Revinate customer. The ideal candidate brings a proven record of success in a SaaS technology company where they have helped drive customer adoption, had responsibility for revenue retention, and demonstrated an ability to drive growth in their assigned accounts. This person will work best in a dynamic, technology driven environment utilizing phone and onsite interactions to effectively manage a high velocity of activity. Goals
- Customer Success: All customers must be DELIGHTED with Revinate and our service, not just satisfied.
- Customer Management: CSMs are a single point of contact with support from other groups such as Professional Services, Education and Technical Support.
- Renewals: Success is driven by high NPS and Renewals. You will be responsible for growth and retention of accounts in the APAC region.
- Product Support: Understand the requirements of customers, with use cases. Prioritize them for review with the Product team.
- Superuser of all Revinate products, know it all inside out
- Provide coaching and education to improve adoption of the Revinate products by every customer
- Conduct regular customer reviews/virtual workshops to identify areas of strength and areas for improvement
- Deliver best practices to customers to help improve their overall Customer Success and the value that Revinate brings
- Building relationships beyond the day-to-day customer contact to ensure engagement across the organization
- Bring intelligent product feedback and recommendations from customers back to the Revinate Product team
- Renewals – manage renewals with existing customers
- Upsells – educate customers on new Revinate products and identify upsell opportunities, again coordinating closely with Sales
- Strong knowledge of account management, including presentation skills, and short/mid/long term opportunity management is essential.
- Strong technical knowledge, and negotiation skills
- Experience in sales methodologies used to prospect within the account, consult with the client on business issues, create and present proposals, negotiate terms, and close sales/renewals
- Must be a self-starter; little supervision is required.
- Candidates must be able to demonstrate skills to negotiate issues with peers, partners, and customers using a Win/Win philosophy.
- 2+ years of experience in account management, consultative sales, and /or business consulting, preferably within a SaaS model.
- Hospitality experience is a plus.
- Travel is required
- Competitive salary & quarterly bonus
- Benefits Package: Comprehensive Medical for you and your family
- Time off: Annual Leave and Parental Leave for those expecting new family members
- Extraordinary culture: Focused on learning and every employee's personal and professional development
- Amazing co-workers: You'll be surrounded by a passionate, high performing, collaborative team that can help you learn something new every day.
- Amazing location: our Singapore office is centrally located in the CBD
Excited? Want to learn more? Apply Now Our Core Values: One Revinate - United & Strong, on a single mission together Built on Trust - It's the foundation of everything we do Expect Amazing - We think, dream & deliver big Customer Love -- When the customer wins, we win Make it Simpler -- Apply it to everything we do Hungerness -- Feel it, follow it, be relentless about our success Grounded in Gratitude - We're glad to be here & make the most of every day
Revinate Inc. provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Revinate complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
Revinate is not open to third party solicitation or resumes for our posted FTE positions. Resumes received from third party agencies that are unsolicited will be considered complementary.
If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to [email protected].
By submitting your application you acknowledge that you have read Revinate's Privacy Policy )
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
-
Customer Success Manager
4 weeks ago
India SponsorCloud Full timeJob Description Location: Remote Working Hours: 6:30 PM 3:30 AM IST (flexible to cover CST & EST time zones) About the Role: We are looking for a proactive Customer Success Manager to drive onboarding, enablement, and adoption for our customers. The ideal candidate will have hands-on experience managing a book of business and prior expertise working with...
-
Customer Success Manager
4 weeks ago
Chennai, India Avow Solutions Inc Full timeJob Description Job Title: Customer Success Manager About the Role We are seeking an experienced and customer-centric Customer Success Manager to lead client relationships and ensure long-term success for users of our SaaS product. The ideal candidate will have a deep understanding of SaaS customer lifecycles, strong business acumen, and a proven ability to...
-
Customer Success Manager
2 weeks ago
India Meltplan Full time ₹ 9,00,000 - ₹ 12,00,000 per yearAbout MeltPlan MeltPlan is reimagining pre-construction workflows with AI: bringing automation, accuracy, and compliance intelligence into code research, take-offs, estimating, and project planning. Backed by leading investors and industry partners like DPR Construction, we're building the future of construction tech. As we expand adoption of our AI-driven...
-
Customer Success Manager
17 hours ago
India SponsorCloud Full time ₹ 12,00,000 - ₹ 36,00,000 per yearLocation: RemoteWorking Hours: 6:30 PM – 3:30 AM IST (flexible to cover CST & EST time zones)About the Role:We are looking for a proactive Customer Success Manager to drive onboarding, enablement, and adoption for our customers. The ideal candidate will have hands-on experience managing a book of business and prior expertise working with GoHighLevel (GHL)...
-
Customer Success Manager
4 weeks ago
India Woliba Full timeWhy Join Woliba At Woliba we re redefining the way organizations approach People Operations and employee wellbeing Our all-in-one SaaS platform brings together HR engagement and wellness tools into a single modular solution that empowers companies to create thriving workplace cultures When you join Woliba you re not just joining a tech company you re joining...
-
Customer Success Manager
2 weeks ago
India SkanAI Full time ₹ 9,00,000 - ₹ 12,00,000 per yearWe are seeking a highly skilled and customer-focused POC Success Manager to own and execute end-to-end delivery of proof-of-concept (POC) engagements with prospective and strategic customers. This role is critical in demonstrating the value of our product through tailored use cases, working in close collaboration with Sales, Product, and Engineering teams....
-
Customer Success Manager
1 week ago
Pune, India Gsource Technologies LLC Full timeJob Description The ideal Key Account Manager / Customer Success Manager is a passionate, self-motivated, and detail-oriented team player who is committed to the success of our North American customers. You will focus on growing and developing existing clients, as well as generating new business by identifying, implementing and executing new strategies....
-
Customer Success Manager
15 hours ago
India Marfeel Full time ₹ 5,00,000 - ₹ 15,00,000 per yearWho we are:Marfeel is a SaaS platform that provides key analytics solutions for publishers, bringing the data-driven revolution to newsrooms everywhere. Our tool provides our customers with the data they need in real time, giving them the edge to make informed decisions and drive their audience growth and engagement. Our international team is made up of...
-
Customer Success Manager
5 days ago
Bengaluru, India Crest AI Full timeJob Description About the Role We're looking for a Customer Success Manager to drive product adoption, build strong client relationships, and lead long-term success across key accounts. You will be a crucial part of ensuring our D2C and SMB clients scale profitably using our AI-powered planning and automation platform. Role Responsibilities - Own onboarding,...
-
Customer Success Manager
3 weeks ago
Chennai, India Xobin Full timeJob Description ACustomer Success Managerat Xobin ensures that customers achieve their desired goals using the Xobin platform. Initiating the on-boarding of customers. Handle customer concerns with confidence, putting them at ease. This is a client-facing role that involves relationship management, account management, and resolving any emerging problems that...
