Workshop Manager
2 days ago
Job Summary:
The Workshop Manager is responsible for overseeing daily workshop operations, ensuring efficient workflow, quality repair and maintenance services, customer satisfaction, and adherence to company standards. The role involves managing a team of technicians, mechanics, and service advisors while maintaining profitability and productivity targets.
Key Responsibilities:
- Workshop Operations Management
Plan, organize, and control workshop activities to ensure timely and quality vehicle service and repairs.
Allocate jobs to technicians based on skill and workload.
Monitor daily job progress, turnaround time, and delivery schedules.
- Team Leadership
Supervise and motivate technicians, mechanics, and service advisors.
Conduct regular team meetings and training sessions.
Evaluate staff performance and provide coaching or disciplinary action as needed.
- Customer Service
Ensure excellent customer experience and address complaints effectively.
Coordinate with customers on service progress and delivery updates.
Maintain strong relationships with key clients and fleet owners.
- Quality Control
Conduct final inspection and quality checks on repaired vehicles.
Ensure compliance with manufacturer service guidelines and safety standards.
Implement continuous improvement processes for service quality.
- Inventory & Cost Management
Monitor spare parts inventory and ensure adequate stock levels.
Control workshop expenses and minimize wastage.
Prepare and analyze service performance reports and profitability statements.
- Health, Safety & Compliance
Enforce safety protocols and cleanliness within the workshop.
Ensure compliance with company policies, local laws, and environmental regulations.
Qualifications & Skills:
Education: Diploma or Bachelor's Degree in Automobile / Mechanical Engineering or related field.
Experience: Minimum 5–10 years in automobile workshop management or service operations.
Technical Skills: Strong knowledge of automotive systems, diagnostics, and repair procedures.
Soft Skills:
Leadership and team management
Strong communication and problem-solving abilities
Customer service orientation
Time management and organizational skills
Job Types: Full-time, Permanent
Pay: ₹25, ₹30,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
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