IS Regional Operations Manager

3 hours ago

Pune, Maharashtra, India d225bd59-9f77-49ff-bfdf-72e8f1922c1b Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Summary:
This position focuses on overseeing Information Systems (IS) Operations service delivery across the
APAC region
, ensuring operational performance and customer satisfaction while acting as the primary regional contact for incident management and communication.

Main Responsibilities:
As the IS Regional Operations Manager, you will play a vital role in maintaining high operational standards.

  • Manage IS Operations service delivery within the APAC region.
  • Coordinate with Global IS Product Operation Manager and Central Services Teams to maintain operational stability.
  • Act as primary contact for major incident management and SLA/KPI tracking.
  • Drive operational excellence and continuous improvement within the region.
  • Oversee service delivery communication with business partners.
  • Identify risks and provide corrective maintenance for major incidents.
  • Ensure effective handovers of projects following the Build-to-Run framework.
  • Manage relationships with external vendors and service partners.
  • Validate operational readiness for change implementations.
  • Monitor APAC IS resources for operational efficiency.

Key Requirements:

  • Bachelor's or master's degree in Information Systems, Computer Science, or equivalent.
  • ITIL V3 or V4 certifications.
  • 6–8 years of IT Operations experience, with at least 3 years in service delivery management.
  • Experience managing SLAs and KPIs in an IS service context.
  • Strong understanding of ITSM processes.
  • Experience with monitoring and ticketing tools.

Nice to Have:

  • Project Management certifications (e.g., PMP, PRINCE2).
  • Familiarity with ERP (SAP) and integration platforms.
  • Proficient communication skills in English.

Other Details:
This role is focused on the
APAC region
and involves coordination with Global IS Product Operations. The position reports to the IS Product Operation Manager.

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